Location: Birmingham (Hybrid – 2 days office, 3 days home working)
Job Type: Full-Time, Permanent
An established and growing insurance organisation is seeking an experienced Claims Manager to lead a high‑performing Commercial Claims team. This is an excellent opportunity for a people‑focused leader with strong commercial insurance claims experience and a passion for developing teams.
Working within a dynamic and collaborative environment, you will take ownership of a team of Claims Handlers and Claims Executives, driving performance, enhancing technical capability, and ensuring exceptional service delivery for clients.
Key Responsibilities
* Lead, motivate, and develop a team of Claims Handlers and Claims Executives
* Conduct regular one‑to‑ones, performance reviews, and development planning
* Drive team performance through effective coaching, mentoring, and leadership
* Oversee day‑to‑day commercial claims operations, ensuring service excellence
* Implement and support operational strategies, policies, and procedures
* Analyse management information and performance data to identify improvement opportunities
* Work closely with key stakeholders across the business to enhance service delivery and team capability
* Manage escalated client queries and complaints in line with regulatory requirements
About You
* Previous managerial or team leadership experience within the commercial insurance claims market
* A minimum of 3 years' experience leading and developing teams
* Strong commercial insurance claims knowledge and technical expertise
* A proven track record of improving team performance and service delivery
* Excellent communication, coaching, and stakeholder management skills
* Experience using management information and reporting data to drive decision‑making
* Cert CII qualification (or currently working towards it) would be advantageous
What's on Offer?
* Salary of £50,000
* Hybrid working arrangement (2 days office, 3 days home)
* Opportunity to lead an established and successful commercial claims team
* Career development within a growing and respected insurance business
* Supportive and collaborative working environment
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