Team Lead, Community Access Team – Norfolk Community Health and Care NHS Trust
Closing date: 28 December 2025
An exciting opportunity has arisen for a proactive and dynamic candidate to provide operational leadership and line management to the Community Access Team, based at the Norfolk and Norwich University Hospital NHS Foundation Trust. The Team Lead will manage the workforce, take responsibility for quality monitoring and work collaboratively with system partners.
Our team consists of Senior Nurses, Discharge Co‑Ordainers, Senior Physiotherapists, Senior Occupational Therapists and Assistant Practitioners. At the front door we provide an Admission Avoidance service which runs from 8 AM to 8 PM, seven days a week. At the back door we support patient transfers from Norfolk and Waveney acute hospitals to our Intermediate Care beds across Norfolk.
The successful candidate must be able to make own travel arrangements. There is no parking available on site at Norfolk and Norwich Hospital.
Responsibilities
* Day‑to‑day operational line management of the team, ensuring a 7‑day 8 AM–8 PM service.
* Support the team’s Admission Avoidance service and discharge of patients to intermediate care beds within statutory timeframes and operational targets.
* Plan, coordinate and evaluate services to ensure they are safe, efficient and effective in patient management and staff time utilisation.
* Facilitate development of the integrated team and staff, promoting job satisfaction, performance and change management.
* Manage absence reporting and liaise with HR, deputising for the Integrated Service Lead as required.
* Collaborate with health‑care professionals and statutory/non‑statutory agencies to provide a seamless, integrated service to service users, adapting communication style to meet patient, staff and colleague needs.
* Develop and maintain strong, transparent relationships with key stakeholders, monitor and manage the team budget and propose departmental policy changes.
* Represent the service and Norfolk Community Health & Care NHS Trust at strategic meetings with partner organisations.
* Manage the Community Access Team caseload.
Qualifications
* Registered Nurse, Physiotherapist or Occupational Therapist.
* First‑level degree, diploma or equivalent, or post‑registration experience such as a DN qualification.
* Recognised management qualification or evidence of working at that level.
* Current registration to a professional body.
Experience
* Leading a team.
* Working in a multi‑agency environment.
* Managing budgets.
* Successful service and policy development and implementation.
* Post‑graduate development evidence.
* Managing a multi‑disciplinary team.
* Project management.
Skills, Abilities & Knowledge
* Change management.
* Knowledge of specialist areas through in‑house training and short courses.
* High standards of care, ability to manage stressful situations.
* Concentration in busy, pressured environments and prioritising time.
* Flexible working to accommodate patient/service needs.
* Current knowledge of clinical practice and service development issues.
* Effective observational, reporting and analytical/problem‑solving skills.
Communication
* Expert communication skills, addressing barriers.
* Motivational, tactful and diplomatic approach.
* Empathy, sensitivity and good interpersonal skills.
Personal and People Development
* Creative and problem‑solving thinking.
* Strong interpersonal skills, positive working relationships.
* Adaptability and enabling colleagues to deliver change.
* Self‑awareness, reflection on strengths and behaviours.
* Resilience, inspirational work ethic, integrity.
* Compassionate leadership, inclusion and autonomy.
* Coaching/mentoring skills, leading by example.
* Commitment to service development and positive change.
* Initiative, independent and team working, high motivation.
Other Requirements
* Travel ability, kneeling, bending, stooping, working in cramped environments.
* Manipulation of limbs up to 5–6 kg, patient handling aids.
* Basic IT and keyboard skills, previous SystmOne experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Norfolk Community Health and Care NHS Trust
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