Receptionist/administrator - adult care community

Chesterfield
Derbyshire Healthcare NHS Foundation Trust
Receptionist
Posted: 16 June
The role

Receptionist/Administrator - Adult Care Community

Band 2

Main area Administration Grade Band 2 Contract Permanent Hours Part time - hours per week (Monday to Friday 9-5) Job ref -ACC-9- Site Bolsover and Clay Cross CMHT Town Bolsover Salary £, pro rata Salary period Yearly Closing //6 :

Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.

We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.

We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.

Job overview

We are looking for a suitably-experienced and motivated person to join our team. You will be based at reception, at the Ilkeston Resource Centre.

As a receptionist/ team administrative support, you will support services based within this site and other DHCFT teams using the building. This will include support to mange the day to day running of the building. You will be part of the Erewash Adult Community Mental Team.

Support and supervision will be provided for the successful candidate, as well as ongoing training.

The post is for hours per week.

The successful candidate will work Monday-Friday, :-: .

Main duties of the job

The successful candidate will have excellent communication skills, a polite telephone manner, knowledge and experience of using IT programs, such as Microsoft Outlook and Microsoft Word, SystmOne.

A part of the role will involve using Electronic Patient Records, complete typing and up-dating patient information.

You will lead on room bookings within the building.

You will support other administrators within the adult Community team.

Main duties of the job

We are looking for a highly-motivated, friendly, outgoing, reliable and flexible person to join our receptionist/admin support team.

Applicants will need the confidence and experience to be able to deliver a high-quality, front-of-house reception/admin support service, including the greeting of clients to our premises, dealing with a wide range of telephone callers and staff, and working as part of a team delivering an excellent support service.

Various services use our building and you will be responsible for liaising with these services and booking rooms.

Experience of multi-tasking in a busy office environment is preferable.

We are looking for a team player with a pleasant welcoming manner and the ability to prioritise conflicting workload demands.

You will have good communication and organisational skills, together with IT skills (Word and Outlook essential), to be able to work with the general public both in person and on the telephone in a fast-paced and ever-changing environment.

If this sounds like you, we would like to hear from you!

Derbyshire Healthcare is unable to sponsor international applicants in this role. You can find out more about how you can work in the UK by visiting

Working for our organisation

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of making a positive difference in people's lives.

CQC rated us as 'GOOD overall, commenting on how our colleagues treated patients with compassion and kindness and felt positive and proud about working for the trust.

Benefits include:

  • Commitment to flexible working where this is possible
  • days annual leave/year plus bank holidays, increasing to days after 5 years & days after years service pro rata.
  • Yearly appraisal and commitment to ongoing training
  • Generous NHS pension scheme
  • Good maternity, paternity and adoption benefits
  • Health service discounts and online benefits
  • Incremental pay progression
  • Free confidential employee assistance programme /7
  • Access to our LGBT+ network, BAME Network and Christian Network
  • Health and wellbeing opportunities
  • Structured learning and development opportunities
  • We are based in a spacious, new building with ample free parking and a strong focus on staff well being

    • Detailed job description and main responsibilities

    Please view the Job Description/Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

    Essential

  • Non-judgemental/positive attitude towards service users and carers

    • Essential

  • Ability to accurately input data
  • Experience of using Microsoft computer packages
  • Experience of dealing with telephone enquiries
  • Willingness to cover across bases as needed

    • Desirable

  • Previous Clerical/Administration experience
  • Previous 'front of house' experience
  • Previous clinical team experience

    • Skills

    Essential

  • Good standard of spelling and grammatical accuracy
  • Ability to type to RSA I standard (or demonstrable experience)
  • Excellent written and verbal communication skills
  • Ability to work as part of a team
  • Ability to prioritise and work to the required standards within defined time limits
  • Experienced at using EXCEL and spreadsheets

    • Qualifications/Training

    Essential

  • GCSE English Grade C or equivalent (evidence required)

    • Desirable

  • ECDL / CLAIT / IT Qualification / or demonstrable experience
  • Customer Care training
  • OCR/RSA I Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test)

    • Person specification

    Education and Qualifications

    Essential criteria

  • RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience (typing test if not)
  • English Language – GCSE Grade C or equivalent qualification
  • Good standard of spelling and grammatical accuracy

    • Desirable criteria

  • CLAIT or equivalent IT qualification

    • Experience and Skills

    Essential criteria

  • Recent, relevant experience working in an office and front of house
  • Evidence applicant able to organise and prioritise workload
  • Diary management
  • Strong organisational and Communication Skills/interpersonal skills
  • Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook
  • Telephone manner/discretion dealing with sensitive information
  • Team work

    • Desirable criteria

  • Empathy
  • Use of electronic patient records, ie Systm one
  • NHS experience
  • Mental health experience

    • Further details / informal visits contact

    NameMichael TopleyJob titleService ManagerEmail number

    If you have problems applying, contact

    Address Recruitment Team
    Telephone option 1, option 1 (please note, my normal working days are Mon-Thu)
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