Overview
Job title: Centre Support Officer x 2
We are seeking two new Customer Support Officers, to be based at our office in NG8, Nottingham. Two posts are available, one full-time 37 hours per week, one part time 27.5 hours per week.
Organization: Skills and Education Group
Location: Robins Wood House, Nottingham
Salary: £24,290.46 p.a FTE (37hpw)
Closing date: 12 noon 29th September 2025
About the role: This role involves both administration and customer service on a daily basis, ensuring the efficient operation of registrations, achievements, examination, and certification processes. You will need to have experience of working in a busy office and have excellent organisational and time management skills. A keen eye for detail is essential to work accurately at a fast pace. You should have excellent IT skills and be competent in Microsoft Office. Customer service is a significant part of the role, and we work hard to provide our customers with a courteous, professional, and efficient service at all times. You should be good at handling queries professionally and be a confident communicator, liaising with internal and external customers by telephone and email.
Location detail: Robins Wood House, Nottingham
Responsibilities
* To manage own workload to deliver coherent and efficient administration processes for product and service delivery and assessment
* To provide a customer focussed, professional and helpful service to all Centres
* To ensure the efficient operation of registrations, achievements, examinations and certification processes
* To support the Quality Assurance process; scheduling moderation visits, reviewing and monitoring Actions Plans and authorising payment of invoices
* To provide comprehensive advice, guidance and support to centres and other customers on a range of products and services, as required
* To verify candidate information, external assessments and exams
* To ensure the effective and efficient control of information and data in line with GDPR requirements
* To deliver excellent customer service to internal and external customers and stakeholders
* To monitor and make recommendations for the review of systems and procedures on a continuous improvement basis
* To maintain accurate and up to date records and provide data, as required
* To log, handle and resolve complaints effectively and in line with the complaints policy
* To maintain efficient systems across a range of administrative areas with a high level of accuracy
* To foster effective working relationships with approved centres
* To support colleagues with the identification of new business opportunities and forward as appropriate
* To manage own workload, under the direction of the Head of Centre Support and Centre Support Manager
* To log and co-ordinate feedback from centres
* To offer training, support and expertise to colleagues, when required
To ensure all activities are carried out in accordance with published Service Level Agreements.
The above-mentioned duties are neither exclusive nor exhaustive and the post holder may be required to carry out such other appropriate duties as may be determined by the Head of Centre Support.
The post holder will be expected to adopt a flexible approach to support the efficient and effective running of the Company.
Other Duties
* To ensure awareness of, and compliance with, all health and safety requirements taking reasonable care of the health and safety of yourself and other persons in accordance with the provision of health and safety legislation.
* To exercise proper care in operating, handling, and safeguarding any equipment and appliances provided and issued by Skills and Education Group for individual or collective use in the performance of duties.
* To keep up to date, so far as is necessary for the efficient executive of the role, with new legislation, procedures, and methods.
* To participate in the Companys appraisal process and to undertake appropriate training/development to ensure up-to-date knowledge and practices are applied and maintained for the efficient and effective performance of the post and to support the Companys strategic objectives.
* To uphold and promote the Companys Equal Opportunities and Diversity policies and practices.
* To present an appropriate professional image on official Company business.
Terms and Conditions: This post is subject to the terms and conditions determined by the Skills and Education Group.
No agencies please. Should you not hear from us within four weeks of the closing date, we regret your application has been unsuccessful.
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