We are seeking a dedicated and compassionate Care Navigator to join our team. The ideal candidate will play a pivotal role in assisting patients and their families in navigating the healthcare system, ensuring they receive the necessary support and resources. This position requires strong organizational skills, excellent communication abilities, and a commitment to providing exceptional customer service.
Overview of Responsibilities
The successful candidate will serve as the primary point of contact for patients, addressing inquiries and providing guidance throughout their healthcare journey. Key responsibilities include:
* Serve as the primary point of contact for patients, addressing inquiries and providing guidance throughout their healthcare journey.
* Assist with scheduling appointments and managing calendars to ensure timely access to care.
* Maintain accurate patient records through data entry, filing, and documentation management.
* Provide front desk support, including managing multi-line phone systems and greeting patients with professionalism.
* Collaborate with healthcare providers to coordinate care plans and follow-up services.
* Ensure compliance with office management protocols while maintaining a welcoming environment for patients.
* Support administrative functions such as clerical tasks, customer support, and general office duties as needed.
Skills and Qualifications
The ideal candidate will have:
* Proficient in Emis clinical system
* Strong computer literacy
* Excellent organisational skills with the ability to manage multiple tasks efficiently.
* Previous experience as a medical receptionist is preferred
* Demonstrated proficiency in time management and phone etiquette to handle patient interactions effectively.
GCSE grade A to C in English and Maths is essential. Experience of working in a clinical/NHS setting is also required.
About Us
Our team at Carlisle Central Practice is based across two sites and is dedicated to providing the highest level of care for our patients and their families.
We are an equal opportunities employer and welcome applications from all candidates. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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