Job overview
The Health & Safety, Compliance & Training Manager is responsible for ensuring the Facilities department operates in full compliance with health, safety, legal, and statutory obligations. The role leads on the development, implementation, and monitoring of H&S systems, statutory compliance frameworks, and training programs across Soft FM services, including but not limited to Cleaning, Catering, Portering, Waste, Security, Switchboard, Accommodation, and Retail.
Please see the Job Description and Person Specification for further details
Main duties of the job
The postholder will:
Workaspartofateampromotingandfacilitatinggoodhealthandsafetymanagement practices to all Trust staff.
Havespecificresponsibilitiesformonitoringhealthandsafetyperformance,particularly with reference to audit/ inspection activities, and H&S incident investigations.
WorkwithothermembersoftheHealth&SafetyTeamtodesign,deliver,evaluateand monitor training sessions and programmes.
Undertake audits and inspections to collate reports on compliance by wards and departmentsonhealthand safetypolicies,proceduresandotherissuesasdirected.
Working for our organisation
We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients.
Our mission
Helping local people live longer, healthier lives.
Our vision
Provide safe, personal, co-ordinated care for the community we serve.
Our goals
We have developed six key strategic goals to make sure we continue to support people to live longer, healthier lives.
1. To secure the best possible health and wellbeing for all our community
2. To integrate and coordinate care in person-centred teams
3. To deliver consistent, high quality, safe services
4. To support our patients and users in being active partners in their care
5. To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research
6. To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population
Detailed job description and main responsibilities
Health & Safety
7. Lead Health & Safety, Compliance, and Training across facilities
8. Ensure full compliance with all H&S legislation, NHS guidance, HTMs, and Trust policies
9. Undertake and maintain risk assessments, including COSHH, Manual Handling, and Fire Risk Assessments
10. Lead on incident investigations and ensure lessons learned are implemented and communicated
11. Coordinate and monitor statutory and mandatory H&S audits and inspections
12. Act as the point of contact for H&S inspections and external audits (HSE, CQC, Fire Service)
13. Maintain up-to-date compliance registers, audit plans, and ensure follow-up of internal and external inspections (e.g. CQC, PLACE)
14. Act as the Facilities lead for Health and Safety, overseeing incident investigations, H&S training compliance, and liaising with clinical teams and Estates
15. Monitor and enforce safe systems of work, carrying out regular inspections and audits
16. Ensure all teams are aware of, and adhere to, Trust infection prevention and control and hygiene standards
17. Undertake Audits, inspections, monitoring, review and report
18. To provide advice and guidance to staff and managers on content of policies, procedures and legal regulations associated with health and safety, under supervision of the Health & Safety Team Manager.
19. Support the Health & Safety Team as required in providing advice and support to managers and staff.
20. To assist with the introduction of new systems of work, data recording and procedures as required, including any new H&S management software packages introduced in the future.
21. To monitor and ensure the effective use of such systems and procedures across the Trust.
Compliance
22. Lead compliance activities for Facilities, ensuring full adherence to statutory and regulatory requirements (e.g., HTMs, PAM, ERIC)
23. Develop and maintain a compliance tracker for all statutory and NHS Facilities standards
24. Ensure all services maintain up-to-date SOPs, policies, BCPs, and method statements
25. Maintain an asset register for key equipment and ensure planned preventative maintenance is tracked and evidenced
26. Lead on COSHH & SDS record keeping and ensure accessibility to frontline teams
27. Oversee subcontractor compliance, RAMS, insurance, permits, and competence checks
28. Manage the Facilities risk register and support the Head of Facilities
29. Support the ongoing development and review of service-wide business continuity plans.
Training
30. To design, develop, deliver and evaluate a range of training interventions, including: Inductions, Workshops including noise awareness, HAV awareness, work at height awareness, DSE workstation assessment, work-related stress risk assessment, selected sessions on the IOSH: Managing Safely in Healthcare course (as appropriate and within the limits of your own competence), First Aid courses, including IQA duties and other courses, as the need is identified
·To administer the Facilities’ annual H&S training programme, working closely with the H&S Team Coordinator.
31. Develop a Facilities-specific training matrix linked to SOPs and safe systems of work
32. Coordinate induction and refresher training across all Facilities service lines
33. Deliver and/or source training in areas such as: tap cleaning, infection prevention, waste segregation, food hygiene, and portering protocols
34. Ensure training records are maintained, auditable, and aligned with statutory requirements
35. Support the development of a "train-the-trainer" approach across supervisors/team leaders
36. To be proficient in the use of a full range of presentation software and hardware tools includingMSPowerPoint,laptopcomputers,overheadprojectorsasusedinthedeliveryof training sessions
Reporting, Project Support, and Ad Hoc Delivery
37. Lead or support the delivery of training programmes, toolbox talks, and refresher sessions as required
38. Produce and submit regular compliance and training reports to the Head of Facilities, Trust Health & Safety team, and governance groups
39. Assist with project implementation linked to service improvement, workforce development, or compliance uplift
40. Support the Head of Facilities and senior team with ad hoc initiatives, cross-cutting programmes, or urgent operational needs
Information systems
41. To input and extract training and incident and data from computer and other data systems as directed.
42. To collate information about the training opportunities available both internally and through external training providers and disseminate across the Trust to all staff through the various media available, including intranet, notice boards and staff newsletters.
43. To maintain the Health & Safety Team’s intranet pages as an information resource for Trust managers and staff.
44. To respond to requests for information from Managers about the training opportunities available both internally and through external training providers to enable them to respond to development and training needs identified through appraisal.
45. To be fully conversant with corporate communication and information technology systems to enable optimum effectiveness in their use.
46. To be fully conversant with department systems and databases (including the introduction of new systems), including the Datix incident reporting system, Electronic Staff Record system, etc.
47. To maintain suitable records with regard to health and safety issues, in particular with regard to training events, audits, inspections, incidents and investigations.
48. To review and approve electronic incident reports using the Datix system, to produce trends reports and prepare statistical data for internal distribution, review and benchmarking.
Decisions and judgements
49. The post holder will, in the course of normal duty, be required to make recommendations on areas of non-compliance with the Trust’s Health and Safety policies and procedures or compliance with Health and Safety legislation and guidance. These judgements will involve the analysis of situations set against set criteria of Trust Policy or Regulations and may be discussed with a senior member of the Health and Safety Team before progressing with managers and their staff.
50. The post holder will work under regular supervision and within set boundaries, whilst having the freedom to balance and prioritise their workload.
51. The post holder is advisory to managers and does not have direction authority.
Physical, emotional and mental demands of the post
52. To maneuver, lift and prepare equipment and resources used within training sessions, using suitable aids as necessary e.g. trolleys.
53. To be able to demonstrate a full range of moving and handling techniques required in training sessions.
54. The information gathered and delivered during training sessions will be based on national standards, at times complicated, and will often be questioned and challenged. The advice given to managers and staff may be sensitive and contentious and may be unwelcome. The post holder will be required to use strong influencing and interpersonal skills to gain commitment and understanding from trainees/ managers, as the jobholder has no direct authority over others
Please see the Job Description and Person Specification for further details
Person specification
Education/Qualification
Essential criteria
55. Educated to Masters level in a relevant subject or equivalent level of experience within a Health & Safety environment.
56. Chartered NEBOSH or IOSH professional (CMIOSH)
57. Leadership/Management/supervision qualification or equivalent experience
58. Evidence of continuous professional development
Desirable criteria
59. Teaching/Training qualification
Skills & Abilities
Essential criteria
60. High standard of report writing skills
61. Prioritisation and organisational skills
62. Understanding of the complexity of service delivery in a large organisation
63. Practical problem-solving ability
64. Specialist knowledge across the range of health and safety work procedures and practices underpinned by theoretical knowledge or relevant practical experience.
65. Undertaking investigations of a complex nature
66. Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint, Outlook & Teams)
67. Persuasive and influencing skills
68. Ability to manage conflict
69. Good presentation skills
70. Ability to make sound judgements involving highly complex facts or situations, which require the analysis, interpretation and comparison of a range of options.
Desirable criteria
71. Good understanding of developments within the NHS including, Commissioning standards, Health & Care Standards, Risk, Health& Safety, Links, Equality & Diversity agenda.
Knowledge & Experience
Essential criteria
72. Previous management experience
73. Experienced in analysing data and information collectively to draw out themes and trends
74. Experienced in providing general non-clinical advice, information, guidance to a broad spectrum of workers, managers and employees
75. Experienced in producing a range of policy implementation
76. Demonstrable experience in service development and improvement for a H&S team for a department
77. Experienced in undertaking investigations, surveys or audits
78. Experienced in presenting complex, sensitive or contentious information to a large group of staff or members of the public
79. Experience of effectively working within H&S governance and working with Safety Representatives
Desirable criteria
80. Excellent communication skills with a variety of levels of staff and patients
PERSONAL QUALITIES
Essential criteria
81. Effective collaborative style and a team player
82. Self-motivated
83. Evident commitment to developing culture of openness and partnership working
84. Commitment to improving quality of employee experience and so patient care
85. Evidence of self-awareness
86. Creative thinker
87. Real personal values of integrity, objectivity and fairness
88. Able to learn from experience and adapt to changes and new challenges
89. Must be able to work independently, and as part of a team
90. Must be committed to the promotion and improvement of quality.
91. Able to challenge conventions
92. Open non-judgemental attitude and able to positively work with a wide range of multi-professional staff groups.
93. Passion for creating an inclusive and safe environment for all Workers
Other
Essential criteria
94. Ability to travel to other sites as required
95. The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust.
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
96. Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
97. Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
98. Ensure you are familiar and comply with local protocols and systems for information sharing.
99. Know the appropriate contact numbers and required reporting lines.
100. Participate in required training and supervision.
101. Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.