Job Description
ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We’re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We’re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we’re a leader in sustainability, scaling across entire value chains to help decarbonise our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at Your Responsibilities
An opportunity has arisen for an IT Support Technicianin the City of London, to be responsible for the support and maintenance of end user technology solutions (such as desktops, laptops and telephones), shared office technology solutions (such as printers and meeting room video conferencing systems) and undertaking 1st line triage and troubleshooting for all IT support issues. This includes, but is not limited to, procuring, building & deploying new devices, installing & upgrading software / firmware, troubleshooting issues with devices, applications or services & resolving issues. Being focused on end user support, the role naturally delivers a first line response to a wide variety of IT issues which may require escalation & support from other IT teams to resolve. The role is accountable for ensuring resolution or effective escalation of IT issues as required to meet IT Service Level Agreements.
The main duties of this role will include:
1. Build, deploy and maintain desktop & laptop computers inc. installing/upgrading software, troubleshooting & resolving issues, relocating equipment and securely decommissioning retired equipment
2. Respond to user requests / tickets and deliver IT support within IT Service Level Agreements. Own issues until resolved or successfully escalated to an appropriate IT team for resolution
3. Log and update IT incidents, problems & changes in the IT ticketing system with a sufficient level of detail
4. Support users working in office locations or while working via remote access
5. Procure IT hardware & software as required and maintain the IT asset inventory
6. Manage external vendor contracts, relationships and performance including the review & approval of invoices
7. Perform basic network and telephony support including network port & patching maintenance, desk & mobile telephone support and voice recording system support
8. Perform basic application support and troubleshooting
9. Develop and understanding and knowledge of in-house and bespoke developed systems
10. Undertake project work where required including the evaluation of new technologies
11. Provide regular progress updates or deliver reporting as required
12. Assist with Audit & Compliance work, responding to requests as required
13. Follow ADM, ADMIS & ADMISI corporate policies & procedures as applicable
14. Be part of the IT shift rota which covers the hours of 7:00am - 6:00pm on UK business days
15. Be part of the IT shift rota for UK Bank Holidays
16. Work with minimal supervision, effectively prioritise workload. Escalate to Line Manager when support is required
Your Profile
17. Good experience of PC hardware environments including - Dell - Desktops and workstationsLaptops and tabletsPrinters
18. Good experience of operating systems and software applications ideally including
19. Windows 11 & Apple OS
20. Microsoft applications including Office 365#
21. Reasonable experience of trading & market data platforms environments ideally including -
22. Reuters Trading, Trading Technologies, CQG, Fidessa
23. LME, LSE, Eurex, ICE
24. Reuters & Bloomberg
25. Basic understanding in network technology & typology ideally including
26. Basic Cisco switch configuration.
27. Basic network typology understating and trouble shooting
28. Basic understanding of communication hardware, platform environments and administration ideally including –
29. Patching & network cabling UTP, STP, CAT 5, 6 and Fiber
30. Zoom & Microsoft Teams
31. Apple & Android smartphones
32. Teams Recording - Redbox
33. ISDN, SIP and lease lines
34. Basic understanding of financial trading, risk management and back office systems
35. Strong interpersonal skills.
36. Basic understanding of Financial products
37. Basic understanding of ITIL processes and standards
38. Good oral and written communication skills, being able to communicate effectively at both a business and technical level.
39. University degree (ideally in Computer Science or related field)
40. 5+ years’ experience working in an IT support role within Financial Services
Your Future Perspective
41. Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models.
42. Room for innovative thinking and growth with the possibility to manage your own career path.
43. A company culture which promotes continuous learning and diversity. To assist with this all colleagues are able to join our Women’s and Multicultural Employee Resource Groups, and the ADM Pride Employee Network and the Young Professionals Network. As well as the company wide mentorship programme as mentor or mentee.
44. Excellent career opportunities in a world leading nutrition company.
45. An attractive remuneration including a variety of social benefits like subsidised health & fitness offers.
46. ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life.
47. Additional benefits and support for maternity and paternity leave.
48. ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in ‘Mental Health Aware’ training within three months of joining the business.
Learn more about ADM at .
We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the workplace. If you feel this job is for you, unlock your potential and apply now online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to .
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here:
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at
Req/Job ID
105336BR
Ref ID
#LI-DNI