A reputable housing provider in South London is seeking an experienced Senior Neighbourhood Officer to join their housing operations team on a temp-to-perm basis.
Location: South London
Rate: £28.50 - £30.00 per hour Umbrella / £22.00-23.50 PAYE (depending on experience)
Contract: Temp to Perm
Working Pattern: 35 hours per week | 4 days office based | 1 day WFH by agreement
Start Date: Immediate Start Available
DBS: Clear DBS required
The ideal housing professional will be managing under 500 properties across multiple sites throughout South London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within smaller Housing Associations/Local Authority or community-focused providers.
This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of complex cases and support junior staff whilst delivering an excellent resident-focused service.
Key Responsibilities
* Managing a full housing management caseload
* Leading on Anti-Social Behaviour (ASB), neighbour disputes and tenancy breaches
* Managing rent arrears and income recovery cases
* Overseeing void management processes and tenancy sign-ups
* Supervising and supporting a junior staff
* Conducting tenancy audits, estate inspections and compliance checks
* Initiating legal action where required
* Liaising with maintenance teams regarding communal and property issues
* Supporting tenant engagement and community initiatives
* Producing performance and arrears reports for senior management
Essential Experience
* Minimum 5 years’ experience within social housing
* Strong end-to-end housing management experience
* Proven background managing:
o ASB cases
o Rent arrears
o Void management
o Tenancy audits
* Experience supervising or mentoring staff
* Up-to-date knowledge of housing legislation and tenancy management practice
* Experience working within a smaller Housing Association environment would be highly advantageous
* Strong IT skills and experience using housing management systems
Desirable
* Level 3 Housing qualification or willingness to work towards
* CIH membership
* Income maximisation experience
You will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment.
The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch.
Additional Information
* All staff are expected to attend the office on Wednesdays
* Office located within walking distance of a South London Underground station
* Immediate interviews and start available
If you are an experienced Senior Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today.