At Tarmac,
‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.
Main Responsibilities
Reporting to the Customer Service Supervisor the role of Customer Service Coordinator will work cross-functionally within our Customer Service Team and be the initial point of contact for our customers.
Your role as a Customer Service Coordinator will include:
1. Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery
2. Providing customers with an excellent customer service experience ensuring high level of customer care and attention at all times
3. Completing data entry and order processing tasks
4. Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries
5. Inputting accurate customer data into the CRM system
6. Building relationships with the key stakeholders in the account base
7. Working closely with the Fleet and Capacity planners to ascertain transport and material availability
8. Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands
The Ideal Candidate
The ideal candidate for the role of Customer Service Coordinator will have experience gained within a similar role, engaging with stakeholders. Suitable candidates for the role of Customer Service Coordinator will have:
9. First class customer service and communication skills
10. Ability to deal with stakeholders at all levels both internally and externally
11. Confident telephone manner
12. Superb attention to detail
13. Positive ‘can-do’ attitude
14. An approachable and engaging manner
15. Ability to demonstrate tenacity and resilience when working under pressure
16. Flexibility to work in a successful team environment
17. A desire to grow and be successful
18. Confidence in the use of IT systems including MS Word and Excel
19. Experience of Salesforce CRM advantageous but not essential (training provided)
Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.
Why Tarmac
We don't just offer a job, we offer a career.
Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:
20. Bonus scheme
21. Enhanced holiday entitlement
22. Contributory pension scheme
23. Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
24. Access to our Employee Assistance helpline for free and confidential advice
25. Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
26. Training and development opportunities
We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.
Ready to build your future?
Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!
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Tarmac Trading Limited
Tarmac Trading Limited
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