As a Practice Manager you will work under the guidance and leadership of the Regional Operations Director (ROD) and Branch Partner (where they are in place), ensuring the smooth and efficient running of our veterinary clinic(s).
Managing the team, you are responsible for ensuring we deliver exceptional care, always there for our clients, patients and colleagues whilst maintaining the highest levels of compliance with regulatory, operational and practice standards, alongside maximising the commercial performance of our clinic(s).
Your career means more than a rota and a job title, that's why we offer:
Health and wellbeing
* Health Cash Plan from day one
* 24/7 counselling and wellbeing support
* Life Assurance 3 x salary
Annual leave
* 5 weeks' annual leave plus Bank Holidays, rising with length of service
* Extra 'Day for You', a paid day off just for you
Additional support
* Cycle to Work
* Season Ticket loans
* Discounts on Medivet products and services
About you
You're a confident, collaborative leader with a passion for delivering exceptional care and, ideally, experience in a clinical setting. A natural communicator, you build strong relationships with clients and inspire the best in your team. To thrive in this role, you'll bring a strong focus on commercial performance, compliance, and high-quality service delivery. Highly organised and proactive, you're skilled in systems, data analysis, and resource planning.
We welcome applications from candidates who know how to bring out the very best in every colleague.
What you'll be doing
Typically, in this role, you'll:
* Deliver exceptional client care, monitoring client feedback and actioning to improve the practice
* Ensure compliance with all regulatory, practice and operational standards
* Support the Partner / Lead Vet with a focus on capacity, skills utilisation and cost management to maximise commercial performance
* Maintain clinic rotas and carry out effective resource planning, diary management and clinic workflow
* Support recruitment, induction and management of colleagues, enabling engagement and retention