Overview
Central Controller role at Suffolk Jobs Direct. East Suffolk Services Limited – Lowestoft Depot, Suffolk NR32 2EF. Salary £28,598 – £31,022 per annum plus a 20% shift allowance. Shift pattern: 6 on, 4 off. Full-time.
Responsibilities
* Operate from a dedicated Control Centre, proactively and reactively monitoring CCTV 24/7.
* Handle out-of-hours emergency calls and operate airwave and town link radio systems.
* Work in partnership with the Police and external agencies; review footage, compile detailed reports, and provide evidence for investigations or legal proceedings when required.
* Deliver East Suffolk Council’s out-of-hours call handling service: take calls from the public outside normal hours, manage urgent situations (e.g., homelessness, anti-social behaviour, emergency housing repairs, environmental health concerns); update logs and records; flag faults with CCTV or communications equipment as needed.
What You Will Need
* Experience of CCTV operations, partnership working and problem solving in a dedicated CCTV Control Room using analogue, digital and wireless cameras.
* Ability to multi-task, work under pressure, attention to detail, results-focused, and strong written and verbal communication; update data-based spreadsheets in line with service requirements and GDPR.
* Shift-based role (6 on, 4 off), including days, evenings, nights and weekends; flexibility is essential; shift allowance is payable on top of base salary.
* CCTV SIA licence and a full driving licence are essential; the post is subject to enhanced DBS and Police vetting checks.
What We Offer
* Competitive salary and a comprehensive benefits package, including health and wellbeing through Canada Life (GPs and dentists online, life insurance).
* Matched pension scheme through Royal London; wellbeing resources, counselling; learning and development opportunities.
* Discounts on technology, holidays, travel, fashion, health and beauty; car and cycle-to-work schemes.
How to Apply
For informal discussion, contact Steve Baker by emailing: steve.baker@eastsuffolkservices.co.uk.
Closing date: 7 September 2025 at 11:30 pm. Interview date: week commencing 22 September 2025.
Steps to Apply
1. Read the advert and the Job Description and Person Specification; complete the Supporting Statement template (docx). Use the application template provided to show how you meet each criterion listed. CVs are not accepted.
2. Complete the online application and upload your statement.
3. For more information, check out the How to Apply section of our Career Site (URL).
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