Overview
IT Support Technician
Working Hours: 9.00am – 5.30pm Monday – Friday
Location: 3 days a week on-site in Central Manchester (Monday, Wednesday & Thursday) / 2 days a week working from home (Tuesday & Friday) with occasional site visits in the Manchester area
Salary and Benefits: Annual Salary £23,000 - £26,000 / 20 days holiday plus public holidays / Training and certification support / Company Pension / Gym Membership
The Company
Our client is a Managed Service Provider delivering IT support, consultancy, and cloud services. Since 2010, they’ve been a trusted partner for small and medium-sized businesses across London, Hertfordshire, and Essex.
They’re now expanding and looking for someone to join their helpdesk team. In this role, you’ll spend three days a week onsite at a client’s Manchester office (a leading sportswear brand) and two days working remotely as part of their support team.
They’re a small but capable team who work closely together to get the job done. You’ll have the opportunity to make a real impact, share ideas, and be valued for your contribution. Their clients choose them because they deliver tailored solutions and personal service that larger providers can’t match.
The Role
When on-site with their client you will be the first point of contact for IT queries.
Responsibilities
* Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.).
* Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
* Managing user accounts, permissions, and password resets.
* Helping staff get the most from their meeting rooms – making sure Teams/Zoom equipment is ready, set up, and running smoothly.
* Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers).
* Using Intune and Apple Business Manager to manage and deploy devices.
* Procuring IT equipment and maintaining the asset inventory.
* Supporting employee onboarding and offboarding.
* Escalating complex issues to the helpdesk team or other vendors.
* Logging and managing support tickets to ensure SLAs are met.
When working remotely, you’ll be part of our client's helpdesk team, handling first-line support calls, resolving common issues, and escalating where needed.
What they are looking for
* Strong knowledge of macOS and Windows.
* Experience with iPhone and Android mobile phones / tablets.
* Confident supporting hardware and peripherals (including printers).
* Good understanding of networking basics.
* Excellent communication and customer service skills.
Nice to have
* Hands-on experience with Microsoft 365 admin.
* Familiarity with Intune and Apple Business Manager.
* IT certifications (CompTIA, Microsoft, ITIL).
* Experience with ticketing systems and remote support tools.
* Knowledge of IT asset management processes.
* Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms).
Personal Attributes
* Patient, understanding and calm under pressure
* Hard working, honest and responsible
* A team player
* Keen to learn and happy to accept feedback
* Good time-keeping and the ability to multi-task and prioritise work-load
* Adaptable and willing to contribute where needed
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