Job Title: Freight Forwarder Location: Newtownabbey Department: Logistics / Supply Chain Reports To: Operations Manager / Logistics Manager Working hours: Monday to Friday 9am-5pm Salary: from £30,000 (dependant on experience) Overview We are seeking a highly organised and proactive Freight Forwarder to coordinate the efficient movement of goods across domestic and international supply chains. The ideal candidate will manage end-to-end shipment processes, liaise with carriers and customers, and ensure all documentation is accurate and compliant with global regulations. Key Responsibilities Shipment Coordination Arrange and manage shipments. Coordinate with carriers, hauliers, airlines, and shipping lines to secure bookings. Monitor cargo movements and provide customers with timely updates. Customer Service Act as the main point of contact for clients, providing professional communication and problem-solving support. Prepare quotations, handle rate requests, and offer transport solutions tailored to customer needs. Manage expectations around delivery times, delays, or issues. Documentation & Compliance Prepare and process all required shipping documentation. Ensure compliance with import/export regulations, trade agreements, and customs requirements. Maintain accurate records according to company and legal standards. Operational Administration Create job files, input data into freight management systems, and maintain internal systems. Verify charges, check supplier invoices, and support billing accuracy. Track shipments and troubleshoot logistical disruptions. Carrier & Supplier Liaison Build and maintain strong relationships with carriers, agents, and service providers. Negotiate transport rates where appropriate. Monitor service performance and escalate issues when needed. Skills & Experience Required Essential Experience in freight forwarding, logistics, or transport operations. Knowledge of international shipping processes and Incoterms. Strong understanding of customs procedures and documentation. Excellent communication skills and customer service mindset. High level of accuracy and strong attention to detail. Ability to multitask and manage deadlines in a fast-paced environment. Proficiency in Microsoft Office and logistics software systems. Desirable Experience in a specific mode (air freight, sea freight, road freight, multimodal). Customs brokerage experience or qualifications. Strong problem-solving skills and the ability to remain calm under pressure. Key Competencies Organisation & time management Customer focus Communication & teamwork Initiative & problem solving Accuracy & compliance awareness Skills: freight forwarder logistics coordinator Transport Coordinator Freight Coordinator Export/Import Coordinator