Are you fluent in Cantonese and experienced in retail banking, customer operations, or business support? If you’re passionate about improving internal processes and supporting colleagues to deliver great service — we’d love to hear from you. Banking Operations Analyst (Cantonese-speaking) Location: Central London (Hybrid) Salary: £42,000 12.5% pension bonus 25 days holiday Contract: 1-year fixed-term We’re hiring a Cantonese-speaking Banking Operations Analyst to support internal teams and improve day-to-day processes across a respected banking organisation. This is a hybrid role combining business support, light process improvement, and operational administration. It’s ideal for someone with experience in retail banking, customer service, or back-office operations who wants to grow their UK career. Key responsibilities: Handle internal queries, support admin tasks, and document processes Review and improve workflows to enhance service and efficiency Gather and record business requirements for operational improvements Support system testing (UAT), compliance, and internal policy adherence What we’re looking for: Fluent Cantonese and confident English communication Experience in retail banking or customer/business operations Comfortable using Excel (Power BI or SQL is a bonus) Methodical, organised, and good at problem-solving Why apply? Join a supportive, inclusive team in a professional environment Use your language skills to make a real impact Great benefits and the chance to build UK banking experience Interested? Send your CV for a fast response