A logistics company based in Belvedere are looking for an experienced and ambitious individual to join their growing team. You must be motivated, able to work to strict deadlines, organised as well as having the ability to deal with customers in a calm and professional manner. If you have experience working as a Client Service Executive within a office environment with good communication skills, a proactive approach and good problem solving skills then this could be the role for you! Duties * Provide excellent customer service across the business via email and telephone support to all clients, respond to queries quickly and effectively and escalate as appropriate. * Manage multiple tasks and prioritise effectively. * Ensuring a proactive approach to problem solving. * Working to tight deadlines and overcoming logistical challenge. * Communicate effectively with other team members, management, and customers. * Co-ordinate and organise the extraction of data from internal and external systems as and when required. * Capture and Input Clients data. * Obtaining and distributing proof of delivery (POD) reports for customers. * Producing internal and external reporting as required. * Highlight any deficiencies in service to your line manager. * Deal with client complaints; investigate with 3rd party suppliers and keep client informed of complaint progress throughout * Liaising with third party suppliers and contractors on a regular basis ensuring client schedules and targets are met. * Handling tracking and delivery queries. * Prompt telephone answering. * Ensure adherence to all Health & safety disciplines. * General clerical duties (Filing, photocopying, scanning etc) This role is extremely detail and procedure driven, dealing with client requests, delivery issues logistics and scheduling of jobs. This role will suit someone that is methodical, proactive, has good initiative and is client focused. Please send you CV now for an immediate interview and start £27k 8.00 – 4.00 9.00 – 5.00 Lots of progression