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Reception shift leader

Cambridge
Hilton
Reception shift leader
Posted: 24 August
Offer description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

Our hotels offer diverse experiences, but our shared passion for hospitality unites us in creating a culture of inclusiveness, positivity, and achievement. We are committed to sharing the light and warmth of hospitality. With excellent training, resources, and support from managers and colleagues, there are always opportunities to develop and grow.


A WORLD OF REWARDS

* Hourly Rate of £12.98
* Smart uniform provided and laundered
* Free and healthy meals when on duty
* Grow your Career!
* Personal Development programs designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programs – Find out more at https://cr.hilton.com
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts with Perks at Work
* Holiday entitlement: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Subsidised Taxi Scheme
* Guest Experience Day: after successfully passing probation
* Modern and inclusive Team Member areas

You will join the Front Office team, working in the hotel reception area.

You will be responsible for supervising and delivering smooth front office operations, handling guest queries and complaints, and creating memorable experiences for guests and colleagues.

Are you an ambitious hotelier, with some leadership experience or ready for your first management role? Do you have a passion for exceptional customer service, excellent communication, coaching, and problem-solving skills? If yes, then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, it’s not just where you stay that matters, but the entire experience. We understand it takes many roles to create unforgettable guest experiences—and behind every role is an extraordinary person making each stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about our brands and hotels at Hilton Brands | Global Hospitality Company

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