Role Overview
As a Sales Assistant at the Roberto Cavalli London boutique, you will be responsible for providing an elevated luxury experience to clients, maximizing sales performance, and maintaining impeccable store standards. You will act as a brand ambassador, ensuring each customer feels valued, inspired, and connected to the Cavalli lifestyle.
Key Responsibilities
1. Client Experience
* Deliver outstanding, personalized service to every client.
* Build and maintain strong, long-term client relationships.
* Engage clients through storytelling and strong product knowledge.
* Support VIP and top‑client appointments, ensuring a luxury environment.
2. Sales & Performance
* Achieve and exceed individual and store sales targets.
* Use CRM tools to develop client portfolios and drive repeat business.
* Identify cross‑selling and upselling opportunities within RTW, accessories, and footwear.
* Stay aware of daily, weekly, and monthly KPIs and take proactive steps to meet them.
3. Product Knowledge
* Maintain an in-depth understanding of current collections, materials, sizing, and craftsmanship.
* Stay informed about brand heritage, fashion trends, and global brand directives.
* Share product insights confidently and accurately with clients.
4. Store Operations
* Assist in receiving deliveries, stock organization, and inventory management.
* Ensure visual merchandising guidelines are consistently followed.
* Maintain impeccable store presentation, cleanliness, and display standards.
* Process transactions accurately and professionally (POS, exchanges, returns, tax-free handling).
5. Team Collaboration
* Contribute to a positive, supportive, and professional team culture.
* Work closely with management to execute commercial strategies.
* Participate in team meetings, training sessions, and performance reviews.
Skills & Experience Required
* 3+ years of experience in luxury retail (fashion or accessories preferred).
* Strong understanding of luxury customer expectations and service protocols.
* Excellent communication and interpersonal skills.
* Fluent English; additional languages (Arabic, Mandarin, Russian, Italian) are a plus.
* Ability to work in a fast‑paced environment while maintaining high standards.
* Passion for fashion, styling, and the Roberto Cavalli brand universe.
Personal Attributes
* Confident, elegant, and polished presentation.
* Client-centric mindset with natural hospitality.
* Proactive, self-motivated, and goal-oriented.
* Team player with strong emotional intelligence.
* Adaptable, dependable, and professional at all times.