Job overview
Halfords Sutton In Ashfield, England, United Kingdom
Position
Customer Services Advisor
Location: Sutton In Ashfield, England, United Kingdom
Note: Base pay range provided by Halfords; your actual pay will be based on skills and experience.
Base pay range
* Age 21+ £12.41 per hour
* Under 21 £10.20 per hour
Responsibilities
* Deliver market-leading customer service for car parts fitting, technology fitting, cycle building and cycle servicing.
* Assist customers in-store and in the car park, helping them with enquiries and purchases.
* Develop practical problem-solving skills and work efficiently to meet customer needs.
* Possess or develop experience in retail or customer-focused sales environments.
Qualifications and experience
* Experience delivering great customer service, ideally in a retail sales environment.
* Proactive approach to understanding customer needs and solving problems.
* Availability to work on a rota basis, including weekends.
* Some knowledge or experience in car parts fitting and cycle repair is desirable.
* Some experience of working towards and achieving sales targets is desirable.
Career development
We invest in training to develop your career and support progression within Retail or elsewhere in the Group.
Benefits
* 25% off most Halfords Retail products in-store and online
* Discounts of up to 50% on garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on groceries, holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, confidential support and counselling 24/7
* Trade Price Bike Scheme and Sharesave option
* Cycle2Work scheme
* Wagestream for access to part of your pay before you get paid
* Health Cash Plan for healthcare cost cashback
Equal opportunity
Not sure you meet all the criteria? Apply anyway. We are committed to creating an inclusive workplace and are an equal opportunities employer welcoming applications from all backgrounds.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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