Job Summary
Want a Cruise Sales Team Leader role that offers sociable work life balance and a competitive salary of £35k‑£39k pa, depending on experience. The position is office‑based near Birmingham Airport, with hybrid working flexibility depending on the successful candidate’s location. This long‑established tour operator is expanding its cruise offering and growing this side of the business – an exciting time to join! The successful candidate will have experience in cruise sales, management and GDS.
Responsibilities
As a trade sales‑only cruise reservations team, you and your team will build excellent relationships with travel‑agent partners to ensure regular and repeat business.
* Quote and book a wide range of cruise lines, including complex cruise, flight and accommodation tailor‑made itineraries using Amadeus.
* Lead by example through personal sales performance, delivering exceptional customer service and strong conversion results.
* Act as a point of support for complex bookings and customer queries.
* Support and encourage the team to sell added‑value products and upgrades to enhance customer experience and overall revenue.
* Monitor individual and team performance, providing regular coaching, feedback, and development support.
Experience Required
We are seeking someone with a broad knowledge of cruise lines, experience in cruise sales, and in managing a sales team. You will also have GDS experience, ideally Amadeus, for putting together bespoke itineraries.
Package
You will receive a competitive salary up to £39k dependent on experience, plus bonus. Working hours: Mon‑Fri 0900‑1800, 2 Saturdays a month (day off in lieu), no Sundays. Educational opportunities. This is a real career opportunity to make the role your own and develop it.
Interested?
Please follow the instructions to apply attaching your CV! For any further information please call 0121 450 9776 or email claire@traveltraderecruitment.co.uk. If this role is not quite right, but you have travel‑industry experience and are keen to find a new opportunity, please do send your CV; we may have something else that could be perfect for you. Know someone else who might be interested in travel‑industry opportunities? Please share our details!
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