Receptionist GP Surgery - Part Time Approx 23 hours per week
We are looking for a part-time Receptionist to work within our busy, friendly GP Practice for 23 hours a week.
The successful candidate may be required to work any hours between 8.00 am to 8.00 pm. The work pattern will be confirmed however hours are likely to be:
* Tuesday: 8.00 to 13.00 and 14.00 - 18.30
* Wednesday: 13.00 to 17.30
* Thursday: 14.00 to 18.30
* Friday: 13.00 to 17.30
This job is across both Park and Broomfield Surgery. Overtime to cover absence & annual leave is available.
We are looking for someone to be part of our reception team who will strive to ensure our patients receive the best possible service from the Practice. You will deal with patients both face to face and over the telephone.
If you have excellent communication and customer service skills, enjoy working under pressure and want to become part of a friendly, professional team, then this is the role for you.
Main duties of the job
Our receptionists are the first point of contact for anyone visiting or contacting the Practice. They manage day-to-day patient interactions, including handling incoming calls, booking appointments, responding to enquiries, and welcoming patients into the Surgery. In addition to these front-facing duties, they are trained to triage and signpost patients appropriately, ensuring they receive the right care from the right professional.
Receptionists also support the clinical team with a range of administrative tasks, contributing to the smooth running of the Practice.
About us
We are a large, friendly, forward thinking Practice looking after over 24,000 patients in and around Herne Bay. We are based over two sites and have a large team of staff all working together to provide a high standard of person centred care for our patients.
We are a flexible, friendly and supportive Practice. Ensuring our employees feel valued and happy in the workplace is an important value to us.
Job responsibilities
To assist with the smooth and efficient running of reception in a pleasant and courteous manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Coordinate doctors and their patients during surgery sessions keeping both appropriately informed.
To maintain accurate and timely computerised data.
To keep the Practice premises to the quality and safety standards agreed.
Responsibilities
* Maintaining and monitoring the practice appointment system
* Process personal, telephone and e-requests for appointments
* Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
* Signpost patients to the correct service
* Initiating contact with and responding to, requests from patients, team members and external agencies
* Read code data on EMIS
* Photocopy documentation as required
* Data entry of new and temporary registrations and relevant patient information as required
* Input data into the patients healthcare records as necessary
* Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA form to the administrative team
* Manage all queries as necessary in an efficient manner
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area at all times
* Monitor and maintain the reception area and notice boards
* Support all clinical staff with general tasks as requested
* Promote a positive attitude within the reception team
Person Specification
Experience
* Previous employment in a GP Practice or the NHS.
* Experience of reception and/or administration.
* Experience of dealing with members of the public.
* Knowledge of EMIS
Qualifications
* Educated to GCSE level or equivalent.
* Experience of working in a GP Practice or the NHS.
* GCSE Maths and English.
* NVQ Level 2 in Health and Social Care.
Skills and Abilities
* Ability to communicate effectively with people at all levels by telephone, in writing and face to face.
* Strong IT skills including Microsoft packages.
* Excellent organisation and time management skills.
* Ability to problem solve and to use initiative.
* Ability to work well as part of a team.
* Tact, diplomacy and sensitivity.
* Ability to deal with sensitive issues and maintain confidentiality.
* Ability to follow policy and procedure.
* Reliability and flexibility including outside of core hours.
* Ability to keep calm under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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