Job Description
This role is key in ensuring safe, compliant and well managed operations across the site, working closely with the Regional Facilities Manager and onsite teams.
The successful candidate will play a key role in supporting the Contract Manager and overseeing day-to-day operations.
Key responsibilities include a strong focus on the Hard FM stream, covering PPM, reactive maintenance, and statutory compliance, in addition to multiple soft service duties such as post, portering, and reception.
Key Responsibilities
1. Oversee and support day to day FM service delivery across the site – including reception, post and portering.
2. Supervise and line manage onsite cleaning and soft facilities teams.
3. Maintain accurate operational documentation including audits, safety records and site procedures.
4. Support performance reporting, cost control and operational service improvements.
5. Provide insight on weekly compliance meetings with the client.
6. Ensure customer queries and complaints are logged and resolved promptly.
7. Assist in the coordination of planned and reactive maintenance tasks.
8. Collaborate with internal teams, contractors and on site stakeholders to ensure high service standards.
Professional and Personal Competencies/Qualifications
9. Experience within Facilities Management or a similar operational environment.
10. Strong supervisory and organisational skills with the ability to work independently.
11. Good understanding of health & safety, compliance and safe working practices.
12. Ability to manage documentation, reporting and FM processes effectively.
13. Confident communicator with a proactive, problem solving approach.
14. Customer focused mindset with the ability to build strong working relationships.
15. Full UK driving licence.
If you feel you have the experience and skills we’re looking for, please apply now.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.