Seasonal Customer Experience Assistants
£25,396 (FTE), 12.21ph, beautiful, modern offices based in Harrogate, hybrid working options offered after full training period, on site parking, easily commutable on public transport due to location, immediate starts, multiple vacancies, language skills in Spanish, Italian, French & German would be a bonus!
We are urgently looking for a team of excellent customer service superstars to join this team on a temporary basis as seasonal customer experience assistants to help with the increased volume of calls and business in the run up to Christmas...Yes we did say the C word!!
INTERVIEWS ARE BEING HELD IMMEDIATELY so don't delay in applying!
Interviews will be held week commencing 15th September with a view to start in the following weeks. Full training will be provided but we would expect applicants to have suitable previous experience.
These temporary customer experience assistant positions will start from the end of September or the start of October through to December, you will work 40 hours per week, Monday to Friday with a requirement to work the occasional weekend shift in November and December on a rota basis with the team.
This role would suit someone who has worked in as customer service, customer experience, customer relations, retail or call centre or environment.
Responsibilities will include:
1. Providing a high level of customer service to customers all over the UK and Europe
2. Dealing with inbound customer calls and enquiries
3. Responding to customer calls, e-mails and live web chat
4. Processing customer orders
5. Assisting with after care services
6. Working alongside the established customer support team
7. For anyone with language skills you will be dealing with overseas customers speaking in Spanish, Italian, French or German (however not essential for all applicants)
Requirements for these seasonal customer experience assistant positions:
8. Excellent customer service skills
9. A friendly and polite telephone manner
10. Excellent communication skills
11. Confident computer user, competent with Microsoft packages
12. Previous experience in a similar role
We do specifically look for language skills in Spanish, Italian, French & German, so if you have any of these language skills please do get in touch today!
If you would like further information on this role or would like to apply, please Contact Nicola Wilson.
Due to the volume of applicants for this seasonal customer experience assistant positions, if we have not contacted you within 14 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles.
Travail has been established since 1977 and has branches nationwide. Our Harrogate branch was opened in 1995 and has five specialist consultants who each deal with different market sectors.
Working closely with candidates from all market sectors we are confident in matching the right people for the right jobs.
Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.