Summary Supporting our sales team, taking customer orders over the phone, and efficiently inputting online and email orders. You'll also assess customer enquiries, ensuring our clients receive top-notch service. This is your chance to learn, grow, and make a real impact. Apply now and be part of our success story! Wage £14,918.80 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday to Friday, 9.00am to 5.00pm. 37 hours 30 minutes a week Start date Monday 4 August 2025 Duration 1 year 3 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Taking orders from customer over the phone, via email and trade counter and adding them onto our CRM system Liaising with customer on courier issues Customer call backs re stock issues Arranging customer credits and returns Filing Where you'll work FOREST BUILDINGS 41 CRESWELL ROAD CLOWNE CHESTERFIELD S43 4PN Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation CHESTERFIELD COLLEGE Your training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Your training plan An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Business Administration Level 3 with support from your employer and the Chesterfield College Group. Requirements Essential qualifications GCSE or equivalent in: English (grade 4) Maths (grade 4) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Administrative skills Team working Initiative About this company Victory Design Ltd is a long-established company specialising in bringing the very best in sign making supplies and chapter 8 chevron kits. Offering sign making vinyl, garment film, application tape, sign making tools to clients throughout the UK. The company, which is based in Clowne (Chesterfield), began trading in 1987 and has many years’ experience in the Signage and Printing industry https://www.victorydesign.co.uk/ (opens in new tab) After this apprenticeship Upon successful completion you will be considered for full time employment. Ask a question The contact for this apprenticeship is: CHESTERFIELD COLLEGE Hannah Donald donaldh@chesterfield.ac.uk 07970031397 The reference code for this apprenticeship is VAC1000329782.