Employer St George's University Hospitals NHS Foundation Trust Employer type NHS Site Epsom and St Heliers Hospitals Town Carshalton Salary £46,419 - £55,046 pa Salary period Yearly Closing 05/12/2025 23:59
Patient Safety and Datix Facilitator
Band 6
Job overview
An exciting opportunity has arisen to join the Patient Safety Team as a Patient Safety Systems manager, predominantly to support the organisation’s use of the risk management software, RL Datix. The system is used to support a range of clinical governance and patient experience activity, across both Trust’s in the group, including the management of complaints, patient advice and liaison, risk management, incidents, and legal claims.
We are looking for a team player with credible experience to work as part of a small, busy patient safety team. The individual will be supporting the day to day management of the system to maintain data quality and access rights, providing support and training to the end users and supporting further development of the system to maximise its use to support the strategic objectives across the organisation.
In addition to being organised and able to manage their own workload in a systematic fashion, the person needs to be able to work as part of a team, contributing ideas and providing support to the wider work of the patient safety team.
Main duties of the job
The post is to act as a developer/analyst and primary Database Administrator within the Patient Safety Team supporting both the maintenance and technical development of the DATIX system.
The DATIX system is a suite of modules for Incidents, Complaints, Claims, PALS and Risk management through which the organisation coordinates and manages its patient safety, quality and risk obligations, and has a growing number of system users throughout the organisation.
The post holder will be responsible for the day-to-day technical management of the system and business continuity, troubleshooting complex problems and errors, and liaising with the supplier around bugs and functionality issues. They will develop where required Standard Operating Procedures and Technical Support documents, adhere to meticulous change control processes, and communicate changes in system functionality.
The post holder will also develop and maintain a suite of self service queries, reports and indicators to support the analysis, reporting and information management needs of the organisation. They will supervise the work of the Patient Safety DATIX Helpdesk to ensure that data quality processes are adhered to and under continual review, and that National Reporting and Learning Service upload targets are met.
Working for our organisation
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Detailed job description and main responsibilities
The post is to act as a developer/analyst and primary Database Administrator within the Patient Safety Team supporting both the maintenance and technical development of the DATIX system.
The DATIX system is a suite of modules for Incidents, Complaints, Claims, PALS and Risk management through which the organisation coordinates and manages its patient safety, quality and risk obligations, and has a growing number of system users throughout the organisation.
The post holder will be responsible for the day-to-day technical management of the system and business continuity, troubleshooting complex problems and errors, and liaising with the supplier around bugs and functionality issues. They will develop where required Standard Operating Procedures and Technical Support documents, adhere to meticulous change control processes, and communicate changes in system functionality.
The post holder will also develop and maintain a suite of self service queries, reports and indicators to support the analysis, reporting and information management needs of the organisation. They will supervise the work of the Patient Safety DATIX Helpdesk to ensure that data quality processes are adhered to and under continual review, and that National Reporting and Learning Service upload targets are met.
Person specification
Experience
* Experience in the patient safety team and use of Datix systems
* Has knowledge and experience of change and leadership from previous role
* Experience of working closely with senior managers/directors.
* Previous experience where incident investigation and risk management has been integral to the role
* Knowledge of clinical risk reporting systems, including Datix, STEIS and equivalent systems
* Knowledge of clinical risk reporting systems, including Datix, STEIS and equivalent systems.
* Experience in Patient safety and datix
* Awareness of NHS system for management of complaints & legal claims.
leadership
* Has led change, understands systems working and their role in its leadership change
Skills
* Ability to organise, minute meetings, produce papers and co-ordinate investigations.
* Competent and experienced user of computer software, database and spreadsheet applications with proven experience of using Word, Excel, e-mail and the internet
* Knowledge and experience of implementing and embedding risk management systems across an organisation
* Understanding of clinical and corporate governance.
* Familiarity with risk management software.
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: krft.askrecruitment@nhs.net
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
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References
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Closing date
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Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.
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