We are currently recruiting for a Hire Desk Controller to join our team at Birchwood
Reporting to the Customer Service Manager, you will be responsible for actively contributing to the region's performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained.
In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits – discount on selected high street stores.
Responsibilities include:
• Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution.
• New account opening and onboarding of new customers
• Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach.
• Follow up of open quotes to drive revenue performance within the allocated region
• Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes
• Understand and articulate product range (c...