IT Service Desk & 1st Line Engineer Reporting to the IT Service Desk Manager Based in: Wilton Salary: Negotiable - Whilst all salaries are graded, Sembcorp are keen to attract, retain and develop the highest calibre of colleague. The company also offer a market leading benefits package and annual bonus. Position overview: Part of a dynamic team providing advanced Information Technology systems engineering support both hardware and software to all Sembcorp UK Sites. Key Roles and Responsibilities: Provide Service Desk support and 1st level assistance, knowledge, and user support in all aspects of Service Desk to ensure the Sembcorp UK business gets maximum benefit from IT systems. Responsible for maintaining the Company Service Desk ticket system and providing “at a glance” reporting. Responsible ensuring departmental SLA’s are stringently adhered too and escalating all aspects of Service Desk to the Service Desk manager or the IT Service Delivery Manager when SLA’s could be broken. Specify and deliver Information Technology hardware/software solutions to meet the needs of the user and SCU UK business strategy. Provide Technical assistance, knowledge, and user support in all aspects of IT to ensure the UK business gets maximum benefit from IT systems Provide remote Technical support to Server\Desktop, Local\Wide Area Network (LAN\WAN) infrastructure and all business applications. Your tim...