We are looking for a part time, qualified General Practice Health Care Assistant or Phlebotomist to deliver care to patients in our four general practice sites, but mainly at our sites in Wimbledon and New Malden.
Working hours : by arrangement and can be flexible
Salary : Dependent on experience
Required/ Mandatory Qualifications:
* Healthcare Qualification level 3 or 4
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a multidisciplinary team.
* Commitment to providing high-quality patient care.
Main duties of the job
* Ensure pathological samples for investigation are collected and dispatched to the lab efficiently and appropriately.
* Undertaking clinical measurements and tasks ensuring these are recorded accurately and appropriately in the clinical records. With appropriate training and competency these will include:
o Urine testing
o ECGs
o BP/ Pulse, Rhythm/ Height, Weight, BMI
o NHS Health Checks
o Flu/ Pneumonia and other adult vaccinations
o Basic wound care using approved dressings from the wound formulary
* To act as a chaperone for other clinicians
* Have a basic understanding of long term conditions including diagnostic interventions, treatments and the principles of care and self-management
About us
Groves Health are a successful and trusted provider of NHS services across England. We have grown rapidly in the last five years from a single practice in New Malden to a team of over 100 people dedicated to giving patients the very best of care across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood.
Job responsibilities
* Key Responsibilities
* Responsibilities to patient care
* Following Practice policies, protocols and guidelines undertake tasks and duties for which you have received appropriate training.
* Ensure pathological samples for investigation are collected and dispatched to the Lab efficiently and appropriately.
* Undertaking clinical measurements and tasks ensuring these are recorded accurately and appropriately in the clinical records. With appropriate training and competency these will include:
o Urine testing
o ECGs
o BP/ Pulse, Rhythm/ Height, Weight, BMI
o Peak Flow Measurements
o NHS Health Checks
o Flu/ Pneumonia and other adult vaccinations
o Basic wound care using approved dressings from the wound formulary
* To act as a chaperone for other clinicians
* Have a basic understanding of long term conditions including diagnostic interventions treatments and the principles of care and self-management
* To provide education and health promotion to patients as appropriate
* To collect lifestyle data from patients, including smoking status, alcohol consumption and exercise
* To refer the patient to another clinician when appropriate
* To report any observed changes in the patients condition or behaviour, or any other cause
* Assisting the clinical staff where appropriate including minor surgery
* Support the Practice Nurses to plan and manage care for individual patients
* Support and monitor patients during nebulisation therapy
* To maintain accurate and contemporaneous records to relevant professional standards/guidelines
* Manage emergency situations within scope of practice and to level of competency
* To develop new skills and expand the healthcare assistant service, as appropriate to the level of the post
* Administrative responsibilities
* Maintaining stock control of clinical supplies.
* Re-stocking of clinical areas with clinical supplies
* Supporting the delivery of standards and targets, including contacting patients (by text, email, telephone or letter) to provide information and invite them to attend for appointments as appropriate, e.g. annual influenza vaccinations, childhood immunisations, cervical screening, QoF, KPIs, DES, LCS
* Plan, develop and implement health promotion activities
* Organise the provision of patient information leaflets, as requested
* Communications and relationships
* Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment
* Communicate effectively with other members of the Primary Health Care Team (e.g. GPs, Practice Nurses, District Nurses)
* Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
* Provide and receive sensitive information
* To understand and follow the requirements of confidentiality (including GDPR and the Freedom of Information Act and to refer on any queries, as appropriate
* Participation in practice meetings, including PHCT meetings, as appropriate
* Understand own role and scope in the organisation.
* Work as an effective and responsible team member, supporting others.
* Ensure clear understanding and utilisation of referral mechanisms within the practice.
* Accept delegation from other nurses, prioritise own workload and ensure effective time-management strategies are embedded in own practice.
* Participate in team activities that create opportunities to improve patient care.
* Organisation/Quality
* To follow Groves Health policies, including Health and Safety, Security, Confidentiality and Information Governance.
* To practice in accordance with agreed standards of care.
* To ensure that own actions are consistent with clinical governance systems and bring to the attention of more senior staff any specific risk situations.
* To manage own time effectively.
* To support and work towards the achievement of national standards (e.g. Quality and Outcomes Framework), local PCN & ICB standards and Groves Health standards.
* Review, enter and process data using accurate coding to ensure easy and accurate information retrieval for monitoring, financial and audit processes.
* To support the aims and objectives of Groves Health and contribute to the ongoing development of the service as required.
* To keep up to date with mandatory and other training required to fulfil the role
* Equality and diversity
* To act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with procedures
* To respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must be treated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
* To follow the Practice chaperoning policy
* Be aware of statutory procedures, local guidance and referral criteria regarding protection of children and vulnerable adults. To follow the guidance and policies and act in an appropriate manner.
* Health, safety and security
* Use of proper infection control procedures.
* Use the personal security systems within the workplace according to Groves Health guidelines.
* Follow Health & Safety Policies and guidelines, including fire procedures and those pertaining to clinical areas of risk. Use safe working procedures and report incidents using Groves Health incident reporting system.
* Ensure the safe storage, rotation and disposal of vaccines and drugs within area of responsibility.
* To undergo regular appraisal, supervision and training as necessary to update skills and knowledge
* To take responsibility for maintaining a record of own personal development.
* Participation and assistance in the training of healthcare professionals, including Practice Nurse, Medical & Nursing students, Medical registrars & F2s
* To participate in the induction of new staff, students and other attached professionals
* Other
* To maintain a tidy and organised work area.
* Any other duty appropriate to the role.
* This job description is subject to periodic review and amendment in consultation with the post-holder in the light of changing circumstances
Person Specification
Qualifications
* Certificate of Higher Education (preferred)
* HCA: 1 year (required)
* Care Certificate
* Experienced in the following:
* Health Checks
* Blood pressure, 24 hr ABPM and ECG
* Vaccinations and injections
* Simple wound care
Experience
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a multidisciplinary team.
* Commitment to providing high-quality patient care.
* Experience in a Primary Care setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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