Purpose of the role:
1. To ensure the security of Bibby through efficient and effective management of a portfolio of Clients.
2. Provide administration support to the Operations team.
3. Deliver excellent customer service to all clients, prospect clients, internal and external customers.
4. To ensure appropriate practices and procedures are followed and ensure best practice is shared and implemented within the operating company and the Group.
5. Assist the Operations team to maximise business opportunities.
Key Responsibilities and Accountabilities:
Reporting
6. Completion of Month End Reconciliation, with all associated documentation.
7. Operate effective chasing process of MER pack (including all associated documents Statements, Retro accruals) for your portfolio of Clients. Report exceptions to RM & ARM.
8. Ensure timely reporting of Bad Debt Protection in line with KPC’s.
Day to day administration
9. Complete Month End Reconciliation Process for your portfolio of Clients, including due diligence and checking of all items submitted by the Client. Attempt to balance MER, and support Clients in their endeavours to do the same.
10. Investigate MER differences and input reserves as appropriate, including ageing contras and general reserves.
11. Sign off MER’s and escalate to appropriate Relationship Manager for approval in a timely manner. Escalate matters of risk concern to appropriate Relationship Manager and Assistant Relationship Manager.
12. Monitor Credit Limits and High Involvements in line with KPC.
13. Prepare Client payments in line with authority limits.
Ad hoc tasks
14. Participate in team related activities.
15. Any other duties commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and/or training
16. Support Data processing function as and when required - input and allocation of cash, refunds, payments, invoices and credit notes and daily balancing.
17. Ensure all Health & Safety Regulations are adhered to – implement any changes.
Requirements of the role:
18. Experience – proven experience of working in an office environment
19. Skills – Confidentiality, Numeracy and literacy; IT – Microsoft Office, in particular Excel and PowerPoint; Administration, planning and organising; Customer service skills and ability to work alone whilst being a team player
20. Qualifications – Not applicable
Desirable for the role:
21. Experience - in the financial service sector, taking minutes, receptionist duties
22. Skills – Finance product knowledge, experience supporting an operational team,
23. Qualifications – NVQ - Administration, Customer Service or Business related
WORK TOGETHER - TRUST EACH OTHER - DO THE RIGHT THING - BE INNOVATIVE - BE BETTER