Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations. Key Responsibilities: Lead business readiness planning aligned to project milestones Identify impacts across billing and CRM processes Engage stakeholders and drive change adoption Coordinate training and support for end users Manage go-live readiness and post-launch support Monitor risks and escalate readiness concernsIdeal Experience: Expertise in receiving tech into a business ideally a contact centre / customer service Proven experience in billing transformation Background in contact centre environments Strong change management and stakeholder engagement skillsIf this is of interest please apply with your latest CV and I will be in touch to discuss...