Join to apply for the Mobile Support Engineer - Midlands role at RM Technology
Overview
Would you like to help enrich the lives of learners around the world? RM has been a pioneer of education technology since 1973, providing technology and resources to the education sector and supporting learners worldwide. RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges, delivering a technology environment that improves learning outcomes.
The Mobile IT Support Engineer function has an important role in helping teachers to teach and learners to learn. As part of a team of Mobile IT Support Engineers, you will provide first-class support to education users, working to ITIL best practices, collaborating with the service desk to meet contractual SLA targets, escalating where appropriate while keeping the customer up to date. The role suits someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not have IT backgrounds.
We offer a competitive salary + Benefits + Car Allowance.
Responsibilities
* Be the customer-facing face of RM, ensuring excellent service delivery.
* Assist the service desk with the delivery of IT managed support services.
* Provide school-based users with technical assistance and report service issues in accordance with service desk policies.
The role covers the geographical areas of Pontefract, Nottingham, Birmingham, Stoke and Coventry.
Experience
* Excellent customer focus, problem-solving and time-management skills.
* Strong communication skills, both verbal and written.
* Punctual, able to prioritise own workload; able to diagnose and troubleshoot issues, asking relevant questions to resolve and knowing when to Research and escalate.
* Ability to work well with remote teams and build strong working relationships.
Skills
* Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets.
* Peripheral support (Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment).
* Basic wired and wireless networking and troubleshooting.
* Image build and deployment tools – Microsoft and Apple devices.
* Basic operational knowledge of Microsoft 365 and/or Google Workspace.
* Technical knowledge and experience equivalent to CompTIA A+ or similar.
* Working knowledge of ITIL methodology and IT service desk ticketing systems (e.g., ServiceNow) advantageous.
What’s in it for you?
Competitive salary and core benefits package including private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels. Some roles may be eligible for a performance-related bonus. Additional voluntary benefits include extra annual leave, dental plan, health assessment, cycle to work scheme, and referral bonuses.
RM is committed to safeguarding and promoting the welfare of children. This role is subject to DBS checks along with other employment checks. This role is exempt from the Rehabilitation of Offenders Act 1974.
RM is committed to building a diverse and inclusive workforce. If you require additional support with your application or interview process, please contact recruitment@rm.com. We are unable to offer visa sponsorship for this role.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
#J-18808-Ljbffr