Franchise Coordinator
Based in Leatherhead, Please check commute before applying
Role Summary:
The HMG Franchise Support Lead plays a key role in supporting the development and implementation of the Genesis; LCV and Nexo representation strategies along with the retailer used vehicle (CPO @ Retail) operational performance.
It involves providing a consistent and collaborative approach to essential administrative and operational requirements (e.g. reporting; process delivery and administration, project co-ordination, programme liaison and measurement etc) that assist with this development and implementation.
You will be responsible for fostering ongoing communication and building strong, long-lasting business relationships with both current and potential retailer partners, external providers, and internal teams (G/HMC, G/HME, G/HMUK).
This role requires ensuring that all activities align with legal, brand, compliance, and best practice standards.
We want you to:
* Support and assist as required with all aspects of the Genesis, LCV and Nexo retailer appointments, terminations and reporting requirements
* Assist as required with the compilation of presentations across a range of topics for delivery at all levels (e.g. Retailers; G/HMUK; G/HME; G/HMC etc.)
* Provide reporting data to the relevant colleagues on the departmental financial SG&A cost center(s); budget planning and where required, external partner providers to ensure plans are met and best value is obtained (including purchase order creation, workflow approvals, programme reporting, support reconciliation etc.).
* Manage as required the relevant elements of the used vehicle operational (CPO @ Retail) and FBB Growth programmes
* Manage the integrity and accuracy of all relevant databases (G/HME, G/HMUK) to ensure the provision of accurate management information and process control.
* Complete & submit the required reporting to G/HMC / G/HME, G/HMUK in an accurate & timely manner.
* Be a central point of contact and facilitator for the HMG Franchise Expansion team and, when necessary, the wider Business Transformation department.
* Organise and arrange quarterly retailer meetings and visits, helping with business travel bookings, retailer profiles etc.
About you:
* Administrative and project management experience within a recognised customer / retail focused environment (ideally with an automotive Retailer and/or OEM)
* Have a strong customer ethos with the ability to build excellent relationships and handle challenging situations.
* Have the ability to engage and communicate with a diverse range of stakeholders within automotive retailers, G/HMUK internal teams, affiliates (e.g., G/HMC; G/HME) and partner providers in a variety of business settings.
* Enjoy a dynamic work environment and embrace/influence innovative ideas and change.
* Ability to positively represent G/HMUK with existing and prospective retailers, partner providers and wider audiences as required.
* A basic understanding and appreciation of financial and commercial drivers with good analytical skills
* Good organisational skills with the ability to prioritise and adapt, sometimes at short notice.
* Advanced levels of understanding and use of software applications in particular PowerPoint and Excel
* Ability to travel to locations across the UK.
* A confident, organised, articulate, diligent individual who can build and maintain strong relationships.
Rewards and Benefits
* Competitive Salary & Benefits Package
* Access to Employee Car Scheme for yourself, friends or family
* Hybrid Working (3 days office/2 days home)
* Private Medical Insurance
* Office Lunch Allowance
* 25 Days Holidays plus Bank holidays with option to buy/sell
* Group Income Protection & Life Assurance
* Flexible Benefits & Retail Discount
* Pension 6% Matched
* Free Parking
* Access to Hyundai & Genesis Sponsored events