Overview
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Detailed job description and main responsibilities
* Help parents/families understand system and processes - be a source for high quality information that is easy to understand
* To work proactively with the allocated services. Supporting communication processes between the clinical services and parents/families.
* Enabling Services to create a compassionate and responsive approach to parents, families and carers
* Empower parents to access information and to be part of planning (with CYP consent)
* Have knowledge and networks of the local area to support parents and families with information and signposting.
* To be a point of liaison with services on family and carer matters, specifically quality improvement initiatives to enable more robust and inclusive engagement/parental involvement.
* Help parents raise concerns where necessary and take action to escalate those concerns if necessary.
* The ability to work with highly complex and sensitive information on a daily basis, and respond to distressing and emotional circumstances.
* To use IT systems confidently, including laptops and Microsoft Office, to access records, attend meetings, and contribute to service reports.
* To collaborate with colleagues, families, and services to influence improvements in children and young people's mental health care.
* To maintain accurate records, contribute to reports, and share feedback to support learning and service change.
* To work across the East Midlands region in a range of settings including office-based, remote, and community environments.
* To manage travel commitments across the region (a full UK driving licence and access to a car are essential).
Person specification
Interview
Essential criteria
* Lived Experience
Desirable criteria
* Additional training
Evidence
Essential criteria
* Previous experience as a Family Ambassador/peer support worker
Important Information
By completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records and full service history.
You must ensure that your application, including supporting statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
Correspondence regarding your application will be sent to you via a TRAC system account.
Please submit your application as soon as possible; due to the high volumes of applications we receive we reserve the right to close any adverts before the closing date once we have received sufficient applications.
We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,
At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.
Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly, the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK (www.gov.uk)
Please note if a DBS is applicable for the position then a charge will be deducted from your first salary or upfront cost if a staff bank position.
Please note that all new starters to the trust are subject to a probationary period.
Documents to download
* Senior Family Ambassador (PDF, 608.5KB)
* Benefits (PDF, 570.7KB)
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