About Vegeco:
Vegeco is a pioneer in ethical, plant-based pet nutrition. Established 22 years ago with sales around the Globe. We're passionate about providing high-quality, cruelty-free food and treats for cats and dogs. As a growing company, we're looking for a dedicated individual to join our team and drive our digital commerce success. Our eco-friendly warehouse is located in
Havant, Hampshire.
The Role:
We are seeking a proactive and experienced Digital Commerce Team Leader to spearhead the management and growth of our online sales channels. You will be responsible for overseeing our direct-to-consumer (DTC) websites and our presence on key third-party marketplaces across the UK and internationally (including Amazon global platforms and others).
This is a hands-on role where you will lead by example and work with colleagues, ensuring a seamless customer experience, optimising sales performance, and maintaining the technical, financial and compliance integrity of our digital storefronts. You'll also manage post order tasks like customer service and review management. Ideally, you should be within commutable distance of our office in
Havant, Hampshire
.
Key Responsibilities:
1. E-commerce & Marketplace Management:
* Oversee the day-to-day operations of all DTC websites and marketplace stores. * Ensure all product listings are accurate, up-to-date, compliant, and compelling, including managing multi-language listings and coordinating translations. * Manage new product listings and optimise existing ones for maximum visibility and conversion. * Monitor website performance, install updates, and identify/implement new plugins or tools to enhance functionality, growth, or automation. * Manage software integrations between e-commerce platforms and internal inventory/accounting systems. * Regularly audit our listings and competitor activity, especially on Amazon. * Continuously identify and implement improvements to digital commerce processes, customer experience, and platform performance.
2. Customer Experience Excellence:
* Lead customer service efforts across digital channels, responding to consumer (and potentially trade) enquiries promptly and professionally. * Effectively resolve customer issues, manage refunds, returns, and replacements to maintain high customer satisfaction. * Collaborate with the Trade Team Leader on shared customer service aspects where necessary.
3. Digital Marketing & SEO:
* In collaboration with relevant departments, contribute to the creation, execution, and reporting of digital marketing campaigns. * Monitor and report on the performance of Google Ads, Facebook Ads, and Amazon Ads campaigns. * Implement and refine SEO strategies across all listings and website content to improve organic search rankings. * Track our search result placements and those of key competitors. * Harvesting images and testimonials from across the net.
4. Sales Performance & Analysis:
* Ensure optimal stock availability across all e-commerce platforms. * Generate and analyse monthly sales reports for all digital outlets, tracking performance against targets. * Develop, implement, and monitor promotional activities, discount codes, and sales campaigns. * Work with other departments to create, monitor, and report on the performance of Amazon Advertising campaigns. *Explore and review new marketplace opportunities.
5. Financial & Compliance Administration:
* Manage VAT (UK & EU) and Sales Tax (US) queries originating from Amazon or partners like AVASK/AVALARA. * Assist with marketplace compliance programs, including Extended Producer Responsibility (EPR). * Collaborate with accountants to provide reports for reconciling orders against deposits from various platforms. * Regularly review costs and margins to ensure we are profitable.
6. Team & Operational Leadership:
* Actively develop and maintain a professional, respectful, friendly and honest relationship with all Vegeco suppliers and other team members, acting as the primary contact for 3rd party services related to e-commerce activities. * Where required, assist in drafting job descriptions, reviewing proposals, and onboarding freelancers or agency support. * Proactively seek out learning opportunities (workshops, webinars) to enhance skills and industry knowledge.
Who We're Looking For:
* Proven experience in managing e-commerce platforms (WooCommerce) and marketplaces (Amazon is essential).
* An understanding of inventory and stock management techniques and software.
* Strong understanding of digital marketing principles, including SEO, PPC (Google Ads, Amazon Ads), and email marketing.
* Excellent customer service and problem-solving skills.
* Experience with sales reporting and data analysis.
* Familiarity with international e-commerce, including VAT/Sales Tax considerations, is highly desirable.
* Highly organised, detail-oriented, and able to manage multiple priorities effectively.
* Proactive, with a can-do attitude and a willingness to learn and adapt.
* Strong written and verbal communication skills.
* Ability to work independently and as part of a collaborative team.
* (Desirable) Experience with website maintenance (e.g., WordPress plugin updates).
* (Desirable) A genuine interest in ethical and plant-based products.
Why Join Vegeco?
* Play a key role in a growing, ethical company making a positive impact.
* A friendly and supportive team environment.
* Opportunity to take ownership and drive the digital success of established brands.
* Develop your skills across a wide range of e-commerce disciplines.
* The drive and passion that runs through the veins of all involved in this operation is what makes this opportunity truly unique.
To Apply:
Please send your CV and a cover letter outlining your suitability for the role.
If you previously aplied please apply again.