Artis HR are supporting a well-established organisation in the search for an experienced HR Shared Services Manager to join their People function on a 12-month fixed-term contract.
This is a great opportunity for a strong HR operations leader who enjoys balancing hands-on delivery with team leadership and continuous improvement in a fast-paced environment.
The Role
Reporting into the Head of People Hub & ER, you'll lead the day-to-day operations of the HR shared services function, managing a team of 8 and ensuring a high-quality, efficient and employee-focused service across the full employee lifecycle.
Key responsibilities include:
Leading and developing the HR shared services team
Overseeing delivery of core HR services including onboarding, offboarding, employee data and benefits administration
Managing workflow, capacity and SLAs to maintain a consistent, high-quality service
Acting as an escalation point for complex HR queries, driving root cause analysis and solutions
Coaching and developing the team to build a high-performance culture
Driving continuous improvement, process optimisation and use of HR systems and technology
Partnering with ER, Payroll and People Partners to ensure seamless delivery
Ensuring strong governance, compliance and data integrity
About You
Proven experience leading an HR operations or shared services team
Strong knowledge of the employee lifecycle and UK employment law
Experience managing SLAs, workflows and service delivery
A confident leader who enjoys developing and coaching teams
Highly organised, able to manage multiple priorities in a fast-paced environment
Strong stakeholder management and communication skills
What's on Offer
Salary up to 55,000
Hybrid working (2-3 days a week in Cirencester)
Opportunity to lead and shape a key HR function
Collaborative and forward-thinking People team
Additional Information
Applicants must have the right to work in the UK.
We aim to respond to every application, however due to the volume of interest it is not always possible to provide detailed individual feedback. Successful candidates may be contacted for further information or invited to book an initial screening call.
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