Join to apply for the Admissions Manager role at Oxford International Education Group
Join to apply for the Admissions Manager role at Oxford International Education Group
The Admissions Manager will be responsible for managing relationships with designated partner centres from an admissions perspective, ensuring a smooth application process and seamless student journey. This role will also support the wider Global Recruitment Team (GRT) and other key stakeholders by providing expert admissions guidance, driving efficiencies, and contributing to the overall success of student recruitment and conversion efforts.
Main duties and responsibilities
* Serve as the lead contact point and resolution person for admissions-related matters for designated partner centres.
* Responsible for student finance and fee assessment queries.
* Manage and oversee the application pipeline, ensuring students progress smoothly from application submission to enrolment).
* Work closely with partner centres to provide admissions updates, address queries, and enhance operational efficiencies.
* Work to the professional standards, boundaries, guidelines and general responsibilities articulated in the UKCISA/AISA Code of Ethics for those advising international students, as well as under the OISC guidelines and any OIEG or University policies and procedures.
* Ensure compliance with admissions policies and regulatory requirements while maintaining a high level of customer service.
* Identify process improvements to streamline admissions procedures for partner centres.
* Support in the leadership of overseas Admissions Officers to ensure all applications are processed within SLA, processed accurately and all information is recorded on the necessary system accurately and is up-to-date at all times.
* Responsible for training overseas Admissions Officers when amendments to entry criteria occur, ensuring that all applications are retrospectively assessed and re-evaluated accordingly.
* Collaborate with key stakeholders, including recruitment, compliance, and academic teams, to ensure alignment on admissions policies and procedures.
* Be able to report on the number of applications within each status, the amount of time an application has taken to process along with other key metrics to colleagues and Senior Leadership Team and present these in regular meetings.
* To proactively look for improvements or efficiencies in systems and procedures to constantly drive an increase in productivity thus improving customer service and recruitment performance.
* To keep up to date with regional qualification changes, sector development changes, legislation changes e.g. CMA, UKVI, GDPR and other necessary regulations to ensure compliance at all times.
* Assist with any other such duties within the scope and spirit of the job title.
Planning & Organising
Plan and manage own workload to ensure that SLA’s are achieved at all times. This will include the need to prioritise own workload on a daily basis, expediting and chasing urgent cases with colleagues across the business when necessary in pursuit of SLA’s. Support in the planning and development of the Regional Recruitment, Admissions and Conversion Strategy with other colleagues from within the prescribed region.
Relationships & Communication
To build strong internal working relationships and establish regular lines of communication with Admissions Officers based overseas, Regional Managers & International Officers, International Student Advisors, Admissions Tutors in faculty’s and campuses, Business Development Officers, International Conversion Officers as well as with the Head of International Conversion and Head of International Admissions.
Regular communication with applicants, agents and other nominated third parties in order to support in making a decision on a student’s application, related admission documents and the release of a CAS (Confirmation of Acceptance of Studies).
Person specification
Legal requirements
* Eligibility to live and work in the UK
* Satisfactory Enhanced DBS Disclosure
Education / Qualifications
* Educated to Degree level or equivalent
* A second language (Desirable)
Knowledge & Experience
* Strong experience in admissions management,
* Strong understanding of Student Finance and Fee Assessment.
* Proven ability to manage relationships with external partners and internal stakeholders.
* Excellent communication, problem-solving, and organisational skills.
* Knowledge of admissions processes, compliance regulations, and student recruitment trends.
* Experience in reporting against metrics and presenting to peers
* Knowledge of CRM and Admissions systems (Desirable)
* Experience of working with colleagues across multiple locations (Desirable)
Skills & Abilities
* Ability to work well under pressure in a fast-paced target driven, service focused environment
* IT literate with good numeracy skills and attention to detail.
* Ability to work within clear process guidelines but have the ability to make sound decisions where there is no set process.
* An appreciation of other cultures; the global reach of OIEG and its international agenda.
* Appropriate international and cultural awareness skills and sensitivity.
Personal attributes
* A strong communicator, comfortable with stakeholders at all levels.
* Be able to solve problems and make decisions.
* Results orientated, ambitious and highly self-motivated.
* Be able to provide and receive constructive criticism to and from peers.
* Able to empathise with colleagues, customers and other stakeholders
Other requirements
* A flexible approach to working hours and location, including a willingness to travel, locally, nationally or overseas, as required.
This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.
Oxford International is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. This role involves working with children and is exempt from the Rehabilitation of Offenders Act 1974.
Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Industries
Education Administration Programs
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