Role Overview
As Deputy Head Housekeeper, you will utilise your management experience, commitment to excellence, and positive approach to assist the Head Housekeeper in efficiently overseeing a dynamic housekeeping department and improving team productivity.
Responsibilities
* Work in a fast‑paced high‑energy environment assisting the Head Housekeeper with the management of a busy housekeeping department.
* Serve as the first point of contact for the Hotel General Manager and Senior Management team within the hotel in the absence of the Head Housekeeper.
* Maintain the standards set by HotelCare and the client at all times.
* Meet daily targets.
* Ensure compliance with all company health and safety policies, reporting and recording any maintenance issues, safety hazards, accidents or injuries to support QA and H&S audits.
Qualifications
* Prior experience in a similar role.
* Demonstrated leadership experience in hospitality with a focus on housekeeping operations.
* Commercial awareness and cost control capabilities.
Skills and Knowledge
* High standards and a passion for quality.
* Strong time‑management skills.
* Experience working within a housekeeping environment.
* Excellent interpersonal and organisational skills.
* Flexible approach to work.
* A can‑do attitude.
* A hands‑on approach and willingness to support room cleaning.
* Effective IT skills, including Microsoft Office.
Flexibility
* You may be required to work different and/or additional hours of work and carry out additional reasonable tasks to meet the needs of the company and its clients.
Benefits
* Up to 28 days paid holidays.
* A permanent job with flexible working hours.
* Free lunch on duty (site dependent).
* Full on‑site training.
* Salary finance with exclusive rates – access to loans or wage advances (available once probation is complete).
* Career progression with the opportunity to undertake a HotelCare Apprenticeship.
* Automatic enrolment into a workplace pension after 3 months' service.
* Recognition, incentives and awards.
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