Anopportunity has arisen for an enthusiasticand motivated individual to join our team.We are a small, friendly and caring practice offering a full range ofservices to our patients.
Our teamconsists of 2 GP Partners, a Salaried GP, and practice nurses. They aresupported by an experienced and dedicated team of managerial, administration,reception and dispensary staff. We are further supported by our PCN Staff whichincludes care co-ordinators, pharmacists and pharmacy technicians, socialprescribers, mental health practitioners and health and wellbeing coaches
Main duties of the job
The Care Co-Ordinator is a new and exciting role.You will help to receive, direct and support our patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way using services both within our practice and PCN. You will also provide general administrativeassistance to the practice team and act as a focal point of communicationbetween patients, doctors and other medical and clerical staff.
About us
We are a semi-rural Dispensing GP Practice who has been providing General Medical Services since the late 1960's to residents within the town of Cheadle, Stoke on Trent and its surrounding areas. The building is single storey and we are fortunate to have a large car park. Our patient list size currently stands at just over 4,800.
We are a high achiever of QOF and endeavour to deliver high quality of care to all our patients within a safe environment acknowledging the need to retain dignity, respect and confidentiality at all times.
We are also a GP Training Practice working in collaboration with Keele Medical School and have Registrars and Medical Students on placement with us throughout the year.
Job responsibilities
The following are the core responsibilities. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
* Action GP referrals ensuring correct processes are followed to avoid unnecessary delays for patients
* Review all incoming correspondence filing the document and entering pertinent information into the patients electronical medical record in accordance with the practice protocol
* Support patients with Long-Term Conditions (diabetes, asthma, COPD etc) to arrange annual reviews ensuring follow-up appointments and tests are scheduled as appropriate
* Identifying high risk patients using various searches and ensuring appropriate tests and reviews are completed as necessary
* Support national vaccination campaigns (flu, RSV, shingles, pneumovax etc) by identifying and inviting eligible patients
* Maintain high uptake in childhood immunisations by supporting the child health team ensuring patients are invited and followed up as necessary
* Support national screening programmes (bowel screening, cervical screening, AAA screening etc) by identifying and inviting eligible patients when required
* Maintain accurate records ensuring all appropriate data is recorded for QOF, QIF etc
* Provide assistance and chaperoning to GPs when required
* Recognise own knowledge limits and seek advice from clinical or administrative colleagues as appropriate
* To carry out administrative related tasks as delegated by GP Partners or Practice Manager
* Inputting and extracting data as required to support practice reports
Reception Duties
* Be the first point of contact and effectively greet patients and visitors to the surgery in an appropriate and professional manner at all times
* Book, cancel and rearrange appointments as requested by telephone, face-to-face or online using the electronic appointment book, ensuring patients are directed to the most appropriate healthcare professional
* Communicate effectively with patients, relatives and carers
* Process in person, by telephone and e-mail general enquiries ensuring accuracy of detail in all messages and ensuring these are actioned as necessary
* Action all practice tasks and workflow comments daily in accordance with the practice policy
* Explain practice procedures and arrangements for new patients,
* Registration of patients residing within the practice boundary, ensuring appropriate documents are completed and information entered onto system is correct
* Provide results of tests and investigations as requested and advised by the GP
* Update patient details to ensure correct and accurate details are held, i.e. correct address and telephone number, and monitor any PDS differences
* Handle and redirect internal and external mail appropriately and accurately scan and attach clinical and administrative information/correspondence onto patients records as necessary
* Issue correct and appropriate specimen containers and forms and ensure the correct information is obtained and completed on return of the specimen
* Raise service requests with members of the PCN, wider healthcare community and other services
Person Specification
Qualifications
* GCSE (or equivalent) English and Maths at Grade C (4) or above
Experience
* Experience working with the general public/patients
* Experience of working in primary care
IT & Communication Skills
* Excellent communication skills (written and oral)
* Effective time management
* Ability to work as a team member and autonomously
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr