Join a high‑performing team where every conversation counts Are you energised by fast‑paced sales environments? Motivated by targets? Driven by the buzz of turning a “maybe” into a “yes”? If you’re ready to take your sales career up a gear, this is the role for you. We’re looking for confident, customer‑focused sales professionals to join our dynamic Retentions team. You’ll be at the heart of our business—engaging with existing customers, understanding their needs, and renewing the products and services that keep their businesses running. Every call is an opportunity to build loyalty, solve problems, and create value. This is a role where your personality, resilience and commercial instinct will shine. What You’ll Be Doing Own the conversation : Handle inbound and outbound calls with customers looking to cancel, and turn those moments into opportunities to retain and renew their services. Drive revenue : Promote, upsell and cross‑sell products that genuinely support our customers’ goals. Stay sharp : Work within regulatory, GDPR and quality standards at all times. Keep us moving : Update CRM systems, reports and customer records accurately and efficiently. Become the expert : Build deep knowledge of our products, systems and processes. Collaborate and connect : Build strong relationships across the business—because great teamwork fuels great results. What Success Looks Like Consistently hitting (and smashing) your monthly commercial targets Meeting all activity and quality expectations Delivering exceptional customer experiences that earn top satisfaction scores Achieving objectives set with your Customer Retentions Manager Being recognised internally for your professionalism, energy and results What You Bring Strong written and verbal communication skills, with the ability to adapt your style to suit each customer A sharp eye for detail and a real sense of ownership over your work Resilience, drive and a competitive spirit—you love winning A genuine desire to grow, learn and continuously improve A positive, professional attitude and the ability to build rapport quickly with colleagues and customers If you thrive in a commercial environment, love connecting with people, and want to be part of a team that celebrates success, you’ll feel right at home here. This is your chance to make an impact, develop your skills, and enjoy a rewarding career in customer retention and sales.