Permanent, Full Time
Combe Bank is a retirement living scheme located in Brixham, near Torbay. It has 66 self-contained one-bedroom flats and studios -All of which have theirown entrances for added independence.
Werenow seeking a Scheme Manager toassisttheRegionalManager with the day-to-day operational management of the scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.
You will carry out well-being checks and respond to emerging changes in circumstances,identifyand manage risk including safeguarding taking accountability for ensuring thatappropriate actionsare taken, and controls are in place to manage the risk. You will engage with older people and their families and support them toidentifyissues that are important to them and how they would like to progress them.
Developing relationships with partner agencies thatprovidewell-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.
Youllroutinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, andidentifyand manage risk including safeguarding, taking accountability for ensuring thatappropriate actionsare taken and controls are in place to manage the risk.
The ideal candidate will have/be:
* Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
* Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
* Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
* A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
* The ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
* Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
* Excellent customer service skills, including response and resolution of customer feedback and complaints with support from managers asrequired.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactoryreferencesand possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, sharedownershipand sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
Werelooking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate,agileand commercial, as well as people who want to make a difference and transform peoples lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mentalhealthand wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to#DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
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