Overview
Sheffield City Centre (office-based and hybrid). Salary: £40,000 - 50,000 pa pro rata for the duration of the contract. We are looking for an experienced Billing & Collections Manager to join UniHomes on a 6 month fixed term basis. This is a time-limited appointment while we review the future operating model for billing and collections, alongside planned enhancements to systems, processes and automation. The role provides oversight of day-to-day billing and collections activity and supports the introduction of agreed improvements. You will manage a high-volume B2C billing and collections operation for shared utility contracts, ensuring accuracy, control and a consistent customer experience within a fast-growing technology business. Reporting to the Financial Controller, you will lead two direct reports and work with colleagues across Finance, Operations and Customer Services. The role is hands-on and delivery-focused, requiring the ability to quickly understand existing processes and pragmatically support improvements as the function evolves.
Key responsibilities
* Own the end-to-end billing and collections process, ensuring timely, accurate invoicing and effective resolution of billing and pricing queries.
* Ensure consistent, well-controlled billing and collections activity throughout the contract period.
* Monitor collections performance and aged debt, identifying and implementing actions to improve outcomes.
* Manage collections using GoCardless and Stripe, including reconciliation and resolution of failed payments.
* Import sales transactions into Sage Intacct and ensure accurate cash allocation and reconciliation.
* Validate client referral commissions and oversee pricing checks to maintain accuracy and transparency.
* Produce revenue, cost centre and other management reports to support decision making.
* Support revenue recognition activity and ensure compliance with relevant accounting standards.
* Work collaboratively with Finance, Operations and Customer Service teams to resolve complex queries.
* Support the delivery of planned billing automation, system enhancements and process improvements. Identify practical opportunities to improve efficiency, accuracy and scalability.
* Ensure collections activity aligns with consumer protection requirements and internal policies.
* Provide audit support and ad hoc reporting as required.
Skills and experience
* At least 3 years’ experience in a relevant role (e.g. Billing Manager, Accounts Receivable Manager, Credit Control Manager, Revenue & Collections Manager).
* Strong B2C billing and collections experience, ideally within high-volume or recurring payment environments.
* Demonstrated experience managing complex billing scenarios, including shared responsibility accounts.
* Comfortable operating in a fixed-term role and delivering value from day one.
* Experience embedding or improving processes alongside system or automation changes.
* Solid understanding of collections best practice and consumer protection obligations.
* Highly organised with strong attention to detail and the ability to manage competing priorities.
* Clear and confident communicator, including in sensitive customer situations.
* Experience managing and supporting team members.
* Advanced Excel skills (e.g. pivot tables, XLOOKUP).
* Experience with Sage Intacct, Salesforce, GoCardless and Stripe, or the ability to learn new systems quickly.
What success looks like
* Billing and collections activity operates effectively and consistently throughout the contract period. Aged debt is well managed and clearly reported against agreed targets.
* Planned system and process improvements are delivered and embedded.
* Clear ownership, accurate reporting and strong controls are maintained across the billing and collections function.
About us
At UniHomes, we’re on a mission to transform the student rental experience across the UK. We are the market-leading student accommodation advertising platform and utility management service provider, making it simple to find and secure all-inclusive student accommodation. We are developing innovative technology to deliver one go-to destination that supports the entire student rental journey, focusing on students, partner letting agents, operators and suppliers.
Since launching in 2015, we’ve experienced rapid growth. We operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work® certification. Our 140+ strong team is based in Sheffield City Centre, driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth.
Our values
* Lead the Way
* In it Together
* Customers Matter
* Keep it Simple
* Rise Above Challenges
* Make it Happen
What you get when you work here
We are proud to be a Great Place to Work® and an accredited Living Wage employer. We offer a comprehensive benefits package and a supportive environment focused on personal and professional development. Location is at our office in New Era Square, Sheffield, with options for hybrid working.
Diversity and inclusion
UniHomes is committed to fostering an inclusive and diverse workplace. We welcome candidates from all backgrounds and believe in equal opportunities in recruitment. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible. Applicants must have the permanent and unrestricted right to work in the UK. We do not sponsor visas.
Application notes
We encourage direct applications from individual candidates. We do not accept CV submissions from recruitment agencies. Thank you for your understanding.
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