Position: Head of Marketing Operations
Location: London | Hybrid | 3 days onsite
Package: £70, – £80, + Benefits
Lime Talent is partnering with a fast-growing leisure group to appoint a Head of Marketing Operations.
This is a senior role created at a pivotal point in the business’s growth. Following a period of expansion and structural change, the marketing function is evolving to deliver greater consistency, clarity, and commercial impact across a complex, multi-site estate.
The opportunity sits at the intersection of marketing and customer experience. It’s about ensuring that marketing plans don’t just look good on paper, but land brilliantly in the real world.
The role
Reporting into the Marketing Director, the Head of Marketing Operations will take ownership of how marketing activity shows up across sites, channels, and customer touchpoints.
You’ll work closely with marketing teams, operations, and site leaders to ensure campaigns, events, and always-on activity are delivered coherently, consistently, and to a high standard. This is a hands-on leadership role with real influence over customer experience, execution quality, and delivery discipline.
Key focus areas
1. Owning the customer experience across all marketing-led touchpoints, ensuring activity meets clear and consistent standards
2. Defining what “good” looks like in practice, balancing brand ambition with operational reality
3. Ensuring campaigns and initiatives land as a joined-up whole across sites, channels, and in-venue environments
4. Sense-checking how multiple campaigns, offers, and events interact from a customer perspective
5. Reviewing delivery outcomes and driving continuous improvement through insight, feedback, and learning
6. Acting as a senior bridge between marketing, operations, and site teams to ensure plans are practical, clear, and well executed
7. Supporting confident planning, prioritisation, and delivery as a trusted partner to the Marketing Director
This role would suit someone who:
8. Has experience delivering complex marketing activity in fast-moving, customer-facing, multi-site environments
9. Is deeply customer-led and passionate about raising standards over time
10. Thinks end-to-end, from planning through to execution and real-world experience
11. Is comfortable working closely with operations and site teams
12. Brings strong judgement, attention to detail, and the confidence to make decisions
13. Enjoys improving how things work, not just launching the next campaign
14. Is hands-on, pragmatic, and comfortable getting into the detail when needed
This is a high-impact leadership role for someone who enjoys turning strategy into excellent execution, and who wants to play a key part in shaping how a growing consumer brand shows up for its customers every day.
If you’d like to find out more, apply now for a confidential conversation.