About the Hotel
Opening soon in the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. Located on Bond Street within a meticulously restored historic building, this landmark hotel will set a new standard in luxury hospitality. With its signature butler service, refined interiors by Richmond International, and a seamless blend of heritage and modern elegance, The St. Regis London is poised to become a destination of choice for global tastemakers, dignitaries, and discerning travelers.
The Role
As Head of Concierge, you will be instrumental in crafting unforgettable guest experiences from the very beginning. This is a unique opportunity to lead the concierge function during the hotel’s pre-opening phase, establishing world-class service standards and building a team that embodies the spirit of St. Regis.
Key Responsibilities
Guest Experience & Service Excellence
1. Lead the concierge team in delivering personalized, anticipatory service that exceeds guest expectations.
2. Curate bespoke experiences and build partnerships with London’s top restaurants, cultural institutions, and luxury service providers.
3. Ensure VIP and repeat guests receive tailored attention and seamless service throughout their stay.
4. Maintain deep awareness of guest preferences, daily operations, and special events to ensure flawless execution.
Operational Leadership
5. Oversee day-to-day concierge operations, ensuring alignment with brand standards and financial goals.
6. Develop and implement concierge protocols, guest service strategies, and team goals.
7. Maintain a comprehensive database of local attractions, services, and vendors to support guest requests.
8. Collaborate with other departments to ensure guest needs are anticipated and met across all touchpoints.
Team Development & Culture
9. Inspire and mentor the concierge team, fostering a culture of excellence, trust, and collaboration.
10. Serve as a role model for service behavior and professional conduct.
11. Provide coaching, feedback, and support to ensure continuous improvement and high performance.
Qualifications & Experience
12. High school diploma or GED with at least 2 years of experience in guest services, front desk, or a related area.
OR
13. A 2-year degree in Hospitality, Hotel & Restaurant Management, Business Administration, or a related field.
14. 3–5 years of experience in a luxury hotel environment, with proven leadership in concierge or guest services.
15. Strong knowledge of London’s cultural, culinary, and lifestyle offerings.
16. Exceptional communication, problem-solving, and interpersonal skills.
17. Pre-opening experience is highly desirable.
Why Join Us?
This is more than a role—it’s a chance to shape the legacy of one of the world’s most iconic hospitality brands in one of its most exciting new locations. Be part of a team that defines luxury, crafts unforgettable moments, and sets new standards in guest experience.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.