Salary: £48,000 £52,000 per annum
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Location: Hertfordshire
Our client is seeking an experienced and driven Director of Rooms to lead the Rooms Division of a luxury hotel. This is an excellent opportunity for a hospitality professional with a strong operational background and a passion for delivering exceptional guest experiences.
Reporting to senior management, you will oversee the day-to-day operation of Front Office, Housekeeping, Guest Services, and related departments, ensuring the highest standards of service, presentation, efficiency, and profitability are consistently achieved.
Key Responsibilities:
* Lead, motivate, and develop the Rooms Division team
* Oversee Front Office, Housekeeping, Guest Relations, and Concierge operations
* Drive guest satisfaction and maintain exceptional service standards
* Manage departmental budgets, labour costs, and operational performance
* Ensure guest rooms and public areas are maintained to the highest standards
* Recruit, train, and develop team members across the division
* Work closely with other department heads to deliver a seamless guest experience
* Support revenue growth through effective room operations and upselling initiatives
* Ensure compliance with company policies, health & safety regulations, and operational procedures
The Ideal Candidate:
* Previous experience in a senior Rooms Division, Hotel Operations, or Hotel Management role
* Strong leadership and team development skills
* Excellent communication and organisational abilities
* Commercially minded with experience managing budgets and KPIs
* Passionate about luxury hospitality and guest service excellence
* Hands-on approach with the ability to thrive in a fast-paced environment
In return, our client offers a competitive salary of £48,000£52,000, career development opportunities, and the chance to join a well-established and respected hospitality business. xsngvjr
To apply, please submit your CV for consideration.