Role & Responsibilities
To provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated, and by treating all clients with individual attention.
* To ensure all treatments are carried out to the highest standards
* Promote and sell the services of the Spa and Salon and maximise the potential of all sales.
* To work towards retail sales and retail % targets set.
* To ensure treatment rooms and all public areas are kept clean and tidy according to Spa checklist and health and safety standards – maintaining the five star level of cleanliness.
* Responsible for maintaining an effective stock control system in your treatment room.
* Monitor the cost of product and correct usage of the products in treatments.
* Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
* To participate in on‑going training programs / Review Audits.
* To ensure all complaints are minimised and handled professionally as in accordance with hotel policy.
Employee Benefits
* Tronc / Service charge (Food & Beverage Departments only)
* Complimentary off‑peak spa membership
* Tokens & recognition scheme
* 20% discount on Fistral Spa & Gaia Spa treatments
* 25% discount on food & beverage throughout the hotels and restaurants
* 50% discount on bed & breakfast stays throughout the hotels
* 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
* Friends & Family rates across the group
* Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
* Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
* Access to Wagestream - https://wagestream.com/en/
* Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
* Cycle 2 work Scheme
* Annual Christmas Event
The advertised rate is applicable to hours worked on weekdays (Monday - Friday), an additional £1 per hour will be applied to hours worked on weekends (Saturday & Sunday), plus a £10 "Love to shop" voucher for each weekend day worked.
Spa opening hours run from 9.30am - 6pm each day, working hours will be 9am - 6pm.
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