Deputy Head of Operations Scotland
We’re looking for a dynamic and organised Administration Manager for Scotland to manage our administrative services and team across both our Edinburgh and Glasgow sites. In this pivotal role, you’ll ensure the smooth and effective delivery of support to our Scotland-based teams, patients, and carers. You’ll oversee rota management—including health and reception cover—while driving service quality, process improvement, and volunteer engagement. With a strong focus on communication and collaboration, you’ll lead regular team meetings, manage appraisals and 1:1s, and play a key role in incident management and investigations. As the operational meeting lead for Scotland, you’ll be a visible and trusted presence across both sites, helping to shape a responsive, high‑performing administrative function that supports compassionate end‑of‑life care.
What you will be doing
* Deliver high‑level administrative support across our Glasgow and Edinburgh teams, including complex minute‑taking, report creation, and proofreading.
* Lead and manage the administration team, overseeing recruitment, appraisals, training, and day‑to‑day operations.
* Produce and analyse data reports from clinical, operational, and quality systems to support decision‑making.
* Ensure accurate use of clinical systems and uphold local policies and procedures across both sites.
* Manage sensitive information and support investigations, disciplinary processes, and audit activities.
* Liaise with internal teams, volunteers, and external contacts, fostering strong communication and collaboration.
* Oversee local finance operations, including petty cash, reconciliation, and delegated budget responsibilities.
What we’re looking for
* Proven experience in managing or supervising an administration team.
* Sound knowledge and understanding of administrative procedures and best practice.
* Excellent communication and organisational skills, with a proactive approach to problem‑solving and analytical thinking.
* Strong leadership capabilities, with the ability to lead, coach, and mentor staff effectively.
* Proficient in Microsoft Office applications and confident using wider systems to support service delivery.
* Ability to work collaboratively across teams and adapt to changing priorities with professionalism and resilience.
Salary and contract
Salary: Marie Curie Clinical Pay Scale Band 4 (aligned with AFC) £30,353 to £33,016
Contract: Permanent, full‑time 37.5 hours per week
Base location: Onsite Glasgow Hospice or Edinburgh Hospice with some travel required between sites (travel expenses provided)
Benefits you’ll love
* Annual leave allowance 27 days plus 10 public holidays (pro rata)
* Competitive parental/sick leave policy
* Continuous professional development
* Industry‑leading training programmes
* Season ticket loan for travelling to and from work
* Defined contribution pension schemes
* Marie Curie Group Personal Pension Scheme
* Loan schemes for bikes, computers and satellite navigation systems
* Introduce a friend scheme
* Help with eyecare cost
* Entitled to Marie Curie Blue Light Card
* Entitled to Benefit‑Hub Discount Scheme
* Life assurance – for all employees
Application process
* Close date for applications: 23 November 2025
* Interview dates: W/C 24 November 2025
* As part of your online application, you will be asked for a CV. Please review the advert and job description and outline your most relevant skills, experience and knowledge for the role.
Apply via this link: https://us.smrtr.io/4hgyd
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering are suitable for their roles and are committed to safeguarding all our people from harm. This includes staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating a safe, supportive and rewarding workplace.
We are committed to a world where everyone can thrive and fulfil their potential. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences. We are a Stonewall champion and welcome reasonable adjustments. Please email any requests to recruitment@mariecurie.org.uk.
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