Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!
What You’ll Do
As a Customer Service Coordinator, you’ll play a key role in ensuring our customers receive outstanding service. You will:
* Schedule routine service visits and dispatch callouts efficiently.
* Manage engineers’ diaries and coordinate assignments seamlessly.
* Process permits and handle essential paperwork with precision.
* Serve as a dedicated point of contact for our valued national customers.
* Keep everything running smoothly by rescheduling work due to absences or urgent calls.
* Provide exceptional customer service via phone and email.
* Collaborate with multiple departments to ensure a seamless customer experience.
* Support service managers in maximizing engineer productivity.
* Work with portals and reporting tools to meet team KPIs.
What we offer
We believe in rewarding talent and dedication. Here’s what you’ll enjoy:
Competitive salary – because your skills deserve recognition.
Generous time off – 25 paid holidays + bank holidays + sick pay.
Fantastic benefits package – including pension, life assurance, employee assistance program, referral scheme, and discounts on top brands.
Training & career growth – access to industry-leading resources and cross-training opportunities.
Supportive team culture – a positive, collaborative environment where your ideas matter.
Commitment to safety – through our Zero Harm policy, your well-being is our priority.
Inclusion & belonging – access to business resource groups for networking and development.
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
Customer service experience with a proactive approach.
Strong communication skills – both written and verbal.
Ability to multitask and stay calm under pressure.
Tech-savvy – comfortable using multiple PC applications.
Quick decision-making skills and a keen eye for detail.
Organizational skills that keep operations running smoothly.
Preferred Skills:
? Experience using GANT-based planning/dispatch software.
? Previous planning or scheduling experience in a service role.
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
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