Job Title: Resident Liaison Officer Location: Slough Salary: £30,000 - £40,000 (DOE) Package About the Role: Our client, a specialist Planned Works division within a national construction and refurbishment organisation, is seeking a Resident Liaison Officer (RLO) to support a refurbishment and maintenance works in Slough. The successful candidate will act as the primary point of contact for residents, ensuring clear communication, minimal disruption, and a positive experience throughout the project. This role is ideal for someone with excellent interpersonal skills, experience in customer-facing roles, and an understanding of housing refurbishment or construction environments. Key Responsibilities: * Serve as the main point of contact for residents, addressing queries, concerns, and updates related to the project. * Proactively communicate planned works, schedules, and any changes to residents. * Coordinate with site teams and subcontractors to ensure works are carried out with minimal disruption. * Conduct regular site visits and resident meetings to provide updates and gather feedback. * Maintain accurate records of communications, complaints, and actions taken. * Support the project team in managing resident expectations and promoting positive community engagement. * Assist in monitoring compliance with health, safety, and safeguarding policies on site. Candidate Requirements: * Proven experience in a Resident Liaison Officer, customer liaison, or community engagement role within construction or refurbishment projects. * Strong communication, negotiation, and interpersonal skills. * Ability to manage sensitive situations and resolve conflicts professionally. * Organised and able to maintain accurate records. * Knowledge of housing sector, planned works, or refurbishment projects is advantageous. Benefits: * Work on a high-profile, community-focused refurbishment project. * Opportunity to develop your career within a specialist Planned Works division. * Supportive, collaborative, and safety-focused environment