Our client is seeking a highly organised and proactive Sales Support Administrator to join their Regional Team in the Farnborough area. Operating within the electronics industry, this role plays a vital part in ensuring their customers receive outstanding service and efficient support across the sales process.
Sales Support Administrator – Benefits
* 22 days holiday (plus bank holidays), increasing with tenure.
* Pension, private healthcare (post-probation).
* Onsite parking.
* Flexible working time arrangements (Monday – Friday).
Sales Support Administrator – About The Role
You will be responsible for processing quotes and orders, handling customer enquiries, and supporting the wider Sales Team.
Key responsibilities:
* Process customer quote requests and purchase orders in accordance with internal sales procedures.
* Handle and monitor all orders from universities and those placed via the company website.
* Request the setup of new customer credit accounts as needed.
* Manage and process any customer or supplier change orders.
* Expedite orders with the factory to meet customer delivery requirements.
* Manage the late order report, address issues, and escalate where necessary to the Sales Manager.
* Respond promptly and professionally to a high volume of customer emails and calls.
* Flag relevant customer feedback to the appropriate Account Manager.
* Provide general administrative support to the Sales Team as directed by the Sales Manager.
* Ensure a consistently high standard of customer service.
Full training will be provided.
The successful Sales Support Administrator will have:
* Proven experience in an administrative or sales support role.
* Experience answering customer and client queries via phone and email.
* Excellent verbal and written communication skills.
* Strong telephone manner with a customer-first mindset.
* Confident using computers and Microsoft Office.
* Ability to work well under pressure and meet deadlines.
* High attention to detail and accuracy.
* Self-motivated with the ability to work independently.
* Flexible and team-oriented approach, willing to assist colleagues when needed.
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