Operations Support Manager – Independents by Sodexo (Scotland) Salary: £Competitive per annum mileage Location: Central Scotland (Edinburgh, Fife, Perth & surrounding areas) Hybrid working available About the role: Looking to step beyond a single site? If you’re an experienced Catering Manager or General Manager who enjoys supporting teams, improving standards and working across different environments, this could be the perfect next step. This is a hands-on multi-site support role within our Independent Schools portfolio across Scotland. You’ll work alongside the Senior Account Manager to help sites run smoothly, maintain standards and deliver a consistently great experience for students and clients. It’s a varied role; some days you’ll be coaching managers, reviewing KPIs and supporting compliance; other days you’ll be on-site helping a team through a busy service or covering during absence. Where you’ll be based: This is a multi-site Scotland role with regular travel, primarily supporting sites in and around Edinburgh, Perth, St Andrews and Ayrshire (with occasional additional locations and limited UK travel around once per year). You’ll typically spend one day per week at Strathallan School, Perth The rest of the week will flex depending on business needs and site priorities Hybrid working is possible (typically 1 day per week from home, with more flexibility during the summer months ) What you’ll be doing: Supporting the Senior Account Manager to deliver operational excellence and strong, long-term client relationships Driving continuous improvement across people, systems, processes and service standards Building trusted relationships with clients and stakeholders, representing Sodexo professionally at all times Supporting managers with HR processes including recruitment, performance, absence and engagement, in line with Sodexo policy Coordinating and communicating best practice and initiatives across the district (e.g. marketing activity, projects, WFM) Championing Health & Safety, compliance and safeguarding requirements in schools (including PVG and food safety/allergen standards) Supporting service delivery with strong admin and reporting—accurate, on time, and to a high standard Providing on-site operational cover when required (e.g. absence cover) Supporting stock/equipment controls and ensuring services are delivered within budget Deputising for the Senior Account Manager when needed What you’ll bring: Catering management experience is essential Must have strong commercial awareness Confident leading, supporting and motivating teams across multiple sites Strong client relationship skills—credible, calm and solutions-focused Organised and able to prioritise in a fast-paced, changing environment Excellent attention to detail (especially with admin, compliance and reporting) Comfortable presenting, training and engaging teams IT confident and happy working across multiple systems (e.g. Teams, eProfit, Power BI, workforce management tools ) Happy to travel regularly and provide on-site support when required (full driving licence preferred; mileage paid ) Our food ethos: You’ll help champion our Fresh Food From Scratch philosophy across the region. Why join us? You’ll be joining a supportive, high-performing team in a role with real variety, visibility and impact—helping shape consistent standards across some fantastic independent school environments.If you enjoy developing people, improving operations, and delivering a fresh-food, high-quality service, you’ll feel right at home. About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Click here to read more about what we do to promote an inclusive culture. Ready to be part of something greater? Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications