Job Summary
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
- Perform regular maintenance, testing, and troubleshooting of security systems to ensure
optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently.
- Perform reactive service visits as required to meet contracted customer's service level
agreements.
- Perform planned preventive maintenance visits as required in line with contracted
customers service level agreements.
- Provide support and advice to clients regarding their security systems, addressing queries
and offering solutions to resolve issues.
- Ensure all work complies with health and safety regulations, industry standards, and
company policies. Maintain accurate records of work performed, including reactive
service and planned preventive maintenance reports.
- Work closely with the service administration and engineering teams to ensure we deliver
exceptional service to our clients.
- To be available for standby on a call-out Rota, as required within the team.
- As the business grows, manage and mentor service engineering team
Skills
- Strong diagnostic and problem-solving skills.
- Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662,
NCP 104 and NCP 109).
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Good time-management skills.
- Able to identify and solve problems independently.
- Have a professional and positive attitude when dealing with customers.
- Complete detailed work reports accurately and in good time.
Knowledge & Experience
- Proven experience maintaining and repairing security systems, such as CCTV, intruder
alarms and access control.
- Proven experience maintaining and repairing enterprise level systems such as LenelS2,
Gallagher, C-Cure etc.
- Experience with IP-based security systems, networks and security systems software
applications.
- Relevant industry and manufacturing training is favourable.
- Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is
Favourable.
Role Specific
- BS7858 Security Screening
- Enhanced Disclosure & Barring Service (DBS) check
- SC Clearance is favourable
- Full, clean driving licence
- Right to Work in the UK
- Participate in a 24-hour emergency call out Rota system
- Some work away from home
Working Conditions
The potential significant hazards and risks for this job are identified below. This is a guide only and
not an exhaustive list
- Working at height using ladders on a regular basis
- Load, unload, and transfer tools and heavy materials
- Work requiring hearing protection and/or respirators and masks
- Regular bending, stretching, kneeling and crouching
- Work with vibrating tools and machinery
- Regular work outside in various weather conditions